Global Engagement Marketing Professional

Vor 5 Tagen


Genf, Genf, Schweiz MCI Group Vollzeit
About the Opportunity

MCI Group is a global engagement marketing agency that creates human-centric touchpoints to drive innovation and growth. We're seeking a talented Customer Support Specialist to join our team and help us deliver exceptional customer experiences across various platforms.

This role offers a unique opportunity to work in a dynamic environment, where you'll be responsible for managing membership data, education products, and donor information. You'll also serve as the primary contact for members and stakeholders, responding to inquiries via phone, email, and online ticket systems.

Key Responsibilities:

  • Manage general record keeping duties, including membership data, education products, and donor information.
  • Provide excellent customer support to members and stakeholders through various channels.
  • Contribute to database accuracy and provide technical support to users.
  • Support board operations, including meeting preparations, document management, and report creation.

Qualifications

  • Bachelor's degree or equivalent.
  • 3-5 years of experience in a similar position or proven track record in customer service and program management in an association environment.
  • Strong understanding of association membership processes and affiliate relationships.

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