Ticket Tax Box Service Professional

Vor 6 Tagen

Genf, Genf, Schweiz The International Air Transport Association Vollzeit

About the Role

The International Air Transport Association (IATA) is seeking a highly skilled TTBS Specialist to join our dynamic team. As a key member of our team, you will be responsible for managing the collection and publication of industry taxes, fees, and charges, as well as supporting customer queries related to TFC applications and bulletins.

Key Responsibilities

  • Manage the collection and publication of industry taxes, fees, and charges, liaising with airlines, governments, and IATA local offices as required.
  • Support customer queries related to TFC applications and bulletins, collaboratively working with the relevant IATA SMEs and/or IATA local offices to solve complex issues while maintaining a high quality of customer service.
  • Responsible for the day-to-day administration of TTBS web-based applications and SharePoint sites.
  • Support the TTBS Product Manager on operational queries and relevant actions resulting from industry user groups (Tax Governance Group), participating in meetings as required.
  • Develop and maintain operational SOPs, training material, conducting educational webinars and trial sessions for users and prospects as required.
  • Support the transformation of TFC solutions (TTBS), including being a core part of the transformational project team, actively contributing TFC expertise and input on process improvement.

Requirements

  • 3-5 years airline business experience in commercial or operational activities, preferably in the areas of airline pricing and/or revenue accounting (with knowledge of passenger ticket taxes, fees, and charges).
  • Excellent communication and problem-solving skills, patience handling complex cases, ability to work in multicultural teams.
  • Customer-oriented mindset – ability to listen to customers to better understand their needs and be proactive in providing solutions.
  • Fully competent in Microsoft Office, especially Outlook, Excel, and PowerPoint.
  • Highly proficient in spoken and written English, working knowledge of additional language(s) is a plus.

About IATA

The International Air Transport Association (IATA) is a trade association of the world's airlines. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives, and skills of our employees. We also care about our employees' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday.

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