Customer Success Strategist

Vor 5 Tagen

Lausanne, Waadt, Schweiz Michael Page International (Switzerland) SA Vollzeit
Role Summary

This role involves driving new business sales revenue through a SaaS license model by executing account planning, territory planning, researching prospect customers, utilizing business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

Key Responsibilities:
  • Develop strong partnerships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales.
  • Lead client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.).
  • Provide expert guidance to customers by understanding their business and advising on how ServiceNow can help their IT roadmap.
  • Identify the right specialist/support resources to bring into a deal at the right time.
Requirements:
  • Proven experience in leveraging AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry is essential.
  • Strategic Account Management: Skills in identifying customer requirements, presenting tailored solutions, and articulating business value are critical. This includes managing executive-level relationships and understanding C-level stakeholders' business drivers.
  • A background or experience in the Consumer Packaged Goods (CPG) industry is desirable.
  • Fluency in English and French is required; German would be an asset.
  • At least 7 years of sales experience within software OR solutions sales organization.
  • Experience establishing trusted relationships with current and prospective clients and other teams.
  • Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships.
  • Experience achieving sales targets.
  • The ability to understand the 'bigger picture' and our plans around IT.
  • Experience promoting a customer success focus in a 'win as a team' environment.

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