High Voltage Transformer Expert
Vor 6 Tagen
About the Role
HITACHI ENERGY LTD is seeking a highly skilled and experienced professional to join our team as a Senior Engineer After-Sales. As a key member of our Insulation & Components product group, you will be responsible for providing exceptional customer service and support to our global customers.
Your Responsibilities
- Develop and maintain close relationships with customers to ensure their needs are met and exceeded.
- Provide technical expertise and guidance to customers on high voltage transformer bushings and related products.
- Manage customer service cases in a structured and efficient manner, identifying and implementing necessary actions to resolve issues.
- Conduct root cause analysis investigations to prevent avoidable problems from recurring.
- Prepare and deliver training sessions to customers, sales specialists, and internal teams on various topics related to high voltage transformers and customer service.
- Collaborate with cross-functional teams to develop and implement service-related strategies and processes.
Your Background
- Bachelor's degree in electrical engineering or a related field.
- Proven experience in customer-facing roles, with a strong track record of building and maintaining relationships with customers of diverse cultural backgrounds.
- Expertise in power grids, energy systems, high voltage, or similar fields.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
- Fluency in English and German, with excellent computer skills in MS Office and SAP knowledge an advantage.
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