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Senior Customer Service Representative

vor 1 Woche


Luzern, Luzern, Schweiz TN Switzerland Vollzeit
Job Description

The Senior Customer Service Representative will provide level 3 support to customers, working closely with development teams to ensure timely resolution of issues. This role requires in-depth troubleshooting and debugging skills, as well as deep knowledge of systems, databases, and applications.

  • Apply in-depth troubleshooting and debugging along with deep knowledge of systems, databases, and applications to get to the root cause of the customer's issue.
  • Provide L3 support to the requestors (Report exports, Account Moves, Issue troubleshooting).