Senior UX Researcher

vor 1 Monat


Chiasso, Tessin, Schweiz Board International Vollzeit
Empower User-Centric Design at Board International

We are seeking a seasoned Senior UX Researcher to join our talented UX Design team at Board International. As a key member of our team, you will play a crucial role in understanding our users' needs, behaviors, and motivations, translating these insights into actionable recommendations to drive the design & development of intuitive, user-centered software solutions.

Key Responsibilities:
  • Conduct user research to gather insights on user behaviors, needs, and pain points through interviews, surveys, usability testing, and analytics analysis.
  • Develop detailed user personas to effectively communicate user needs and goals to the development team and stakeholders.
  • Collaborate with Product Management to identify research goals, define questions, and prioritize efforts based on the product roadmap and business objectives.
  • User journey mapping to identify opportunities to enhance the user experience across different touchpoints.
  • Analyze and present research findings to cross-functional teams through visually compelling reports, presentations, and interactive prototypes.
  • Stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
  • Usability testing to validate design concepts and gather feedback for iterative improvements.
What We Look For:
  • Educational background in Human-Computer Interaction, Psychology, Cognitive Science, or a related field.
  • Proven experience as a UX Researcher or similar role, preferably in the B2B SaaS software industry.
  • Expertise in designing and conducting various research methods, including interviews, surveys, usability testing, and analytics examination.
  • Strong analytical and problem-solving skills with the ability to translate research findings into actionable design recommendations.
  • Excellent communication and presentation skills.
  • Proficiency with UX design tools, prototyping software, and analytics platforms.
Our Commitment to Diversity and Inclusion:

We believe in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued for all aspects that make them unique. We hire you for who you are, and we want you to bring your true self to work every day.


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