Aktuelle Jobs im Zusammenhang mit IT Workplace Services Professional - Zug, Zug - Coopers Group AG
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IT Operations Specialist
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IT Operations Specialist
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IT-Systemingenieur Microsoft
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IT Operations Specialist
vor 2 Monaten
Zug, Zug, Schweiz G-20 Group VollzeitAbout G-20 GroupG-20 Group is a leading Swiss liquidity provider company founded in 2011, specializing in investments in digital assets. We are a dynamic and innovative organization seeking a skilled IT Operations professional to join our team.Job SummaryWe are looking for an IT Operations Specialist to collaborate with our team in maintaining and enhancing...
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Trade Marketing Professional
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IT Workplace Services Professional
vor 2 Monaten
We are seeking a highly skilled IT Workplace Services Professional to join our team at Coopers Group AG. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our employees.
Key Responsibilities- Act as a digital enabler for our business colleagues and functions, driving employee productivity through consultancy and providing intimacy and site proximity at the sites.
- Ensure a personalized employee experience by leveraging available data (e.g. Nexthink, SNOW) for proactive support.
- Support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis.
- Manage IT hardware lifecycle management & deskside support processes/managed services for the site.
- Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers.
- Drive the user experience and promote best practices.
- Drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams.
- Proactively address and follow through on process-improvement ideas.
- Support local audit, inspection and certification requirements.
- Support local Business Continuity and IT Disaster Recovery planning activities.
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery.
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
- Enterprise mindset that can break down silos.
- Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organisational boundaries.
- Exhibits intellectual curiosity and integrity and has a strong passion for innovation.
- Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.
- Solid written and oral communication skills in English, German is a plus.
