Workforce Planning Specialist

vor 3 Wochen


Zürich, Zürich, Schweiz TEKsystems Vollzeit

About the Role:

We are seeking a highly skilled Workforce Planning Consultant to join our Fidelity project team. The successful candidate will collaborate with end-users and senior stakeholders to define required process and software changes, and work as part of the Fidelity project team to develop, test and roll out agreed changes.

Key Responsibilities:

  • Collaborate with end-users and senior stakeholders to define required process and software changes.
  • Work as part of the Fidelity project team to develop, test and roll out agreed changes.
  • Define and document business processes.
  • Create training materials and deliver training to end users.
  • Provide support to end users.
  • Help drive successful transition to business as usual (BAU) operations.

About the Team:

The Fidelity team is an agile team with around 8 people from HR, Finance and IT, located in Bratislava, Zurich and London. Our clients are operating officers and cost controllers throughout the company.

Essential Skills and Experience:

  • Previous experience in a similar role involving developing and deploying large-scale IT solutions for workforce management combined with associated business process changes, user training and overall organizational change.
  • Experience working in insurance, financial services, or consulting / professional services.
  • Working as part of a global agile team.

Desired Skills and Qualifications:

  • Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
  • Ability to negotiate across multiple stakeholder groups, facilitate effective prioritization and reach agree shared solutions.
  • Understanding of operational workforce management and strategic workforce planning.
  • Ability to work independently and manage time & tasks effectively.
  • Good understanding of agile ways of working.
  • Bachelor's degree in business management, economics, finance, accounting or relevant field.
  • Professional certifications in business analysis, HR or related fields.


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