Senior IT Service Manager

Vor 6 Tagen


Zürich, Zürich, Schweiz KOALITY Vollzeit
About the Position

The ideal candidate will possess several years of experience in 2nd Level IT Support, ideally in hardware and application support. Solid expertise in ITSM service management and ITIL frameworks is required. Strong analytical skills and a structured approach to problem-solving are essential.

Responsibilities include:

  • Contributing to IT projects aimed at enhancing system efficiency and performance.
  • Analyzing and resolving intricate IT problems across various domains.
  • Providing technical assistance to users through remote and on-site support.
  • Troubleshooting operating systems, applications, and network technologies to maintain optimal system functionality.
  • Implementing and refining IT service processes in accordance with ITIL and ITSM standards, ensuring superior service quality and ongoing improvement.
  • Managing incident response, encompassing tracking, resolution, and documentation of technical issues.
  • Collaborating extensively with IT teams and business units to achieve seamless problem resolution.

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