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Enterprise IT Service Manager
vor 1 Woche
This challenging role requires a highly skilled Senior IT Service and Support Engineer to deliver exceptional IT support to internal clients, drive customer experience, and ensure efficient service delivery.
Role Overview
- Provide top-tier IT support to internal clients, leveraging expertise in product, service, and support policy landscapes.
- Collaborate with ExCo and Board members to deliver tailored support, utilizing technical knowledge and skills.
- Manage the technical side of internal and external meetings and live events, showcasing exceptional professionalism and reliability under pressure.
- Contribute to a team responsible for ExCo and Board member support during critical incidents, driving customer satisfaction through precise communication.
Required Skills
- Strong technical background and experience.
- Ability to stay current with the latest IT trends and best practices.
- In-depth knowledge of relevant technologies, including Mac OS, M365 Suite, and network infrastructure.
- Exceptional communication and interpersonal skills.
- Dedication to teamwork, customer satisfaction, and business value delivery.
- Flexibility and adaptability to meet changing demands.
