Technical Support Specialist for Advanced Mass Spectrometry Systems
vor 3 Wochen
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Ionplus AG. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers worldwide.
Key Responsibilities
- Provide remote and on-site customer support for our customers worldwide
- Coordinate and manage tickets and reaction times according to SLA requirements
- Travel to customer sites as needed (up to 30% travel may be required)
- Commission and accept AMS instruments and peripherals worldwide in collaboration with other departments
- Plan and conduct customer trainings on AMS instruments and peripherals
- Develop and maintain work instructions, manuals, and test reports
Requirements
- Bachelor's or Master's degree in physics, chemistry, engineering, or a related field
- At least 3 years of experience with scientific instrumentation, preferably mass spectrometry
- Experience in GxP environments with instrument qualifications is an advantage
- Excellent problem-solving and troubleshooting skills
- Exceptional customer service and communication abilities
- Ability to work independently and prioritize tasks effectively
- Very good English skills, German skills are considered an advantage
About Us
- Flat hierarchies and open-door policy
- Direct collaboration with all departments
- Working in a young and dynamic company with production facilities in Switzerland
- Projects with renowned research institutions and companies around the world
We are looking for a dedicated and skilled professional to join our team.
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