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vor 2 Wochen
We are seeking a highly skilled Digital Customer Service Assistant to join our team at Randstad (Schweiz) AG, c/o Johnson & Johnson. As a key member of our Digital & Innovation Team, you will play a crucial role in ensuring exceptional customer service for both internal and external customers.
Key Responsibilities- Focus on processing orders received through electronic data interchange (EDI) channels
- Troubleshoot EDI orders by identifying and resolving errors
- Collaborate with the team to implement digital projects in Customer Service
- Build strong relationships with existing customers and support their transition to digital order channels
- Contribute to the digital transformation of internal and external entities
- Work closely with internal teams (Commercial, Supply Chain, and Data Analyst) to ensure seamless end-to-end processes
- Perform general administrative tasks
- Basic commercial training and further education in the digital environment
- Ability to prioritize customer-centric actions and think critically to improve satisfaction
- Excellent knowledge of Excel
- Initial experience in digitizing processes to streamline team efforts
- Careful work, flexibility, and ability to work under pressure
- Proficiency in German and fluency in English
- Knowledge of SAP
- Familiarity with the healthcare industry
- Experience in data analysis
- Proficiency in French and Italian
This is a 12-month contract position based in Zuchwil, Switzerland. If you are interested in working for a global leading healthcare company in a challenging role, please submit your application in English today.
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