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Digital Customer Service Representative
vor 2 Monaten
We are seeking a highly skilled Digital Customer Service Assistant to join our team at Johnson & Johnson AG in Zuchwil, Switzerland.
As a key member of our Digital & Innovation Team, you will be responsible for ensuring an exceptional service experience for both internal and external customers.
Your primary focus will be on managing orders received through electronic data interchange (EDI) channels, troubleshooting errors, and collaborating with internal teams to drive digital transformation.
You will also be responsible for building strong relationships with existing customers, onboarding them onto digital order channels, and contributing to the implementation of digital projects in Customer Service.
Key responsibilities include:
- Managing EDI orders and troubleshooting errors
- Collaborating with internal teams to drive digital transformation
- Building relationships with existing customers and onboarding them onto digital order channels
- Contributing to the implementation of digital projects in Customer Service
We are looking for a candidate with a basic commercial training and further education in the digital environment. Required skills include:
- Ability to prioritize customer-centric action and thinking
- Very good knowledge of Excel
- Initial experience in digitizing processes to streamline team efforts
- Careful work, flexibility, and ability to work under pressure
- Proficiency in German and fluency in English
Additional skills, such as knowledge of SAP, familiarity with healthcare, and experience in data analysis, are desirable. French and Italian are also an asset.
This is a 12-month contract position based in Zuchwil, Switzerland. If you are interested in working for a global leading healthcare company in a challenging role, please submit your application in English today.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
