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Customer Service Specialist

vor 2 Monaten


St Gallen, Sankt Gallen, Schweiz VAT Vollzeit

About VAT

VAT is a leading international developer, manufacturer, and supplier of high-performance high-end vacuum valves and vacuum sealing technology.

Your Challenges

  • Manage customer orders for the CH-RoW Sales Organization, including order entry, tracking, and fulfillment.
  • Monitor and resolve customer order changes and requirements.
  • Collaborate with Logistics and Customer Operations Teams for shipping and distribution.
  • Ensure accurate and complete order history and compliance with audit and filing requirements.
  • Manage overdue payments and debt recovery through effective collection procedures.
  • Support corporate projects to develop and implement best practices in order management.
  • Contribute to achieving sales targets by managing revenue and delivery risks.

Your Competencies

  • Minimum 2 years of experience in operations and customer service environments.
  • Strong working knowledge of ERP systems and their use in global manufacturing environments.
  • Proficiency in Microsoft Office and D365.
  • Excellent written and oral communication skills.
  • Team player with problem-solving abilities.
  • Fluency in German and English languages.

About the Role

VAT offers a dynamic and successful company culture that values innovation, courage, fairness, openness, and transparency. We prioritize employee development and provide flexible hybrid working options.