Cloud Marketplace Product Content Manager

vor 1 Monat


Emmen, Luzern, Schweiz ALSO Vollzeit
Job Title: Product Content Manager

We are seeking a highly skilled Product Content Manager to join our team at ALSO. As a Product Content Manager, you will be responsible for creating and maintaining high-quality content for our Cloud Marketplace product.

Key Responsibilities:
  • Create and maintain articles in Confluence, Help juice, or other knowledge base tools.
  • Develop and maintain content in Whatfix, including on-screen guidance flows.
  • Own the Whatfix tool for ALSO Cloud Marketplace, creating content (beacons, flows, smart tips) and leading the project to integrate Whatfix and Confluence.
  • Stay up-to-date with platform changes to ensure content is always current and ready for new feature launches.
  • Collaborate with teams across Europe to plan new content for Whatfix.
  • Create content in English, with the option to translate content to French and/or German.
Requirements:
  • Experience with managing and taking responsibility for projects, with a basic understanding of digital and content creation tools.
  • Previous experience in writing content about technical topics, including troubleshooting guides and step-by-step instructions.
  • Experience with knowledge base systems and Digital Adoption Tools (onscreen guidance, smart content within an app).
  • Proven troubleshooting skills and excellent communication skills.
  • Fluent English, with French and German a plus for in-house translations.
What We Offer:
  • Insight into the cloud business and work with the industry leader Cloud Marketplace.
  • Lots of responsibility and the possibility to impact the quality of customer support.
  • Become part of an international team.
  • Freedom to take responsibility and grow with ALSO.


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