Customer Experience Representative
Vor 4 Tagen
About Our Company
Bloomberg delivers cutting-edge business and financial information, news, and insights, utilizing advanced technologies to bring transparency to the financial markets.
Our mission is to empower our employees across the globe to work collaboratively and achieve excellence through our innovative tools and facilities. This empowers our teams to work effectively, regardless of their geographical location.
Our Global Presence
The Bloomberg On-Site Support (BOS) teams form part of our extensive customer support network, providing round-the-clock on-site technical assistance to clients in over 75 countries. Our customers rely on our technology and support to thrive in fast-paced, technology-driven environments.
Our Work Environment
We foster an atmosphere of openness and collaboration, where team members can learn from one another, share ideas, and grow professionally. We prioritize our employees' growth and innovation.
The Job
As a Customer Support professional, you will focus on delivering top-notch customer service while ensuring efficient management of client workflows and resolving hardware/software issues. You will be the primary point of contact for our customers, working closely with sales teams to ensure smooth product installations.
Main Responsibilities
- Provide outstanding onsite technical support for network equipment and computer installations.
- Act as the central point of contact for internal IT support within Bloomberg offices and Data centers.
- Collaborate with sales teams to coordinate projects and offer technical assistance for product deployments.
- Multitask efficiently in a fast-paced work environment with attention to detail.
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