Customer care

Vor 7 Tagen


Genf, Genf, Schweiz ISO - Organisation Internationale de Normalisation Vollzeit
International Organization for Standardization

We are ISO, the largest developer of International Standards. We bring together experts to share knowledge and develop standards that provide solutions to global challenges. This is because we believe that great things happen when the world agrees. We have an exciting opportunity at our Central Secretariat in Geneva.

ISO is committed to being an equal opportunity employer and to creating a culture and environment where each employee is an active contributor to our collective success. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin and culture, disability, or age.

Customer Care & Marketing Operations Representative (80%)Role

Customer Care at ISO Central Secretariat offers guidance and assistance to enhance the dissemination of ISO Publications, supporting both ISO members and users to ensure customer satisfaction. Additionally, this role will provide support in commercial and marketing back-office activities, assisting relevant team members in executing key initiatives.
The Customer Care & Marketing Operations Representative helps users access ISO Publications through multiple distribution channels, addresses customer inquiries globally, and contributes to marketing and commercial operations, ensuring a seamless customer experience.

Key Responsibilities

Customer Care (50%)

  • Customer support: address customer inquiries related to ISO publications and related sales processes.
  • Dissemination of ISO Publications: support ISO Members and ISO Central Secretariat's Third-Party Distributors in accessing ISO Publications for further distribution. Provide assistance and after-sales service to end-users purchasing ISO Publications through the ISO webstore and ISO lutions webstores.
  • Exploitation and protection of ISO's Copyright and Trademark: provide information to end-users on licensing options for ISO publications and the authorized use of the ISO logo. Assist and inform ISO Members and end-users on the use of ISO Copyright and Trademark.
  • Knowledge base management: maintain and update a comprehensive FAQ section to help customers find answers to common questions quickly.
  • Reporting and analysis: generate regular reports on Customer Care metrics, feedback, and trends to inform strategic decisions and improvements.
  • Process and channels improvement: identify and implement enhancements to improve efficiency and customer satisfaction.

Marketing Operations (50%)

  • Support the execution of marketing and commercial initiatives, including meetings and webinars, by coordinating with internal stakeholders and managing follow-up activities.
  • Conduct preliminary research and analysis to support tactical and strategic marketing and commercial projects.
  • Assist in creating and maintaining commercial and marketing documents, such as price lists, promotional materials, and presentations.
  • Support the development and distribution of reports on sales, campaign performance, and customer engagement.
  • Manage customer and partner databases, ensuring data accuracy and consistency.
Report to: Head of Commercial Policy and MarketingQualification and Experience
  • At least 3 years of experience in customer service, commercial operations, marketing support, or a related field.
  • Bachelor's degree in business administration, marketing, communications, or a related field.
  • Excellent knowledge of English and French (C1 level minimum); other languages are an asset.
  • Proficiency in customer service, CRM, and marketing automation software.
Skills
  • Strong interpersonal and communication skills.
  • Highly motivated, reliable, and customer-focused.
  • Ability to work in a multicultural environment and handle sensitive issues.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Analytical mindset with the ability to generate insights from data.
  • Adaptability and willingness to support multiple functions within the organization.
#J-18808-Ljbffr

  • Genf, Genf, Schweiz ISO - Organisation Internationale de Normalisation Vollzeit

    Job DescriptionWe are ISO, the largest developer of International Standards. Our mission is to bring together experts to share knowledge and develop standards that provide solutions to global challenges.About the RoleThe Customer Care & Marketing Operations Representative will be responsible for guiding and assisting customers to enhance the dissemination of...


  • Genf, Genf, Schweiz Masterserviceslg Vollzeit

    At Masterserviceslg, we understand the value of exceptional customer service. We're looking for a motivated individual to fill the role of Client Care Representative. This entry-level position is an excellent opportunity to develop your skills and become a valuable member of our team.The ideal candidate will have excellent communication skills, a positive...


  • Genf, Genf, Schweiz Masterserviceslg Vollzeit

    At Master Services Plumbing, Heating, Cooling, and Drain Cleaning, we know that high-quality customer service is the backbone of a successful business. That's why our Lake Geneva, WI office is hiring a motivated person to become an entry-level full-time Client Care Representative If you're committed to providing the best customer service possible, keep...


  • Genf, Genf, Schweiz Cornerstone Rehab Vollzeit

    Clinically focused caregivers are sought by Cornerstone Rehab to fulfill the role of Physical Therapy Assistant.This position involves working collaboratively with a multidisciplinary team to deliver high-quality patient care, with a focus on rehabilitation and recovery.Responsibilities include:Providing expert physical therapy services, prioritizing patient...


  • Genf, Genf, Schweiz Wachsman Vollzeit

    We are seeking a highly motivated and customer-centric Customer Experience Manager Spa to join our team at Wachsman.The successful candidate will be responsible for:Delivering exceptional customer experiences through expert product knowledge, personalized consultations, and attentive service.Collaborating with the onboard therapist and technician team to...


  • Genf, Genf, Schweiz ISO - Organisation Internationale de Normalisation Vollzeit

    Role OverviewThis role combines customer care and marketing operations to ensure a seamless customer experience. The successful candidate will have strong interpersonal and communication skills, with the ability to work independently and as part of a team.About the RoleYou will be responsible for managing customer and partner databases, ensuring data...


  • Genf, Genf, Schweiz Christian Louboutin Group Vollzeit

    Customer Service Europe Supervisor - permanent positionWe are looking for our Customer Service Europe team a: Customer Service Europe SupervisorType of contract: permanent contractLocation: GenevaOverview and purpose of the role:Under the leadership and guidance of the Customer Service Management, as Customer Service Supervisor you are responsible for...


  • Genf, Genf, Schweiz Finger Lakes Health Vollzeit

    Job OverviewWe are seeking an experienced Wellness Consultant and Boutique Manager to join our Spa team at Finger Lakes Health. This role requires exceptional customer service skills, as well as the ability to manage the Spa boutique and drive sales revenue.Key Accountabilities:Manage the Spa boutique and ensure it meets high standards of presentation and...


  • Genf, Genf, Schweiz Wachsman Vollzeit

    We are looking for a results-driven and customer-focused Retail and Service Sales Coordinator to join our team at Wachsman.The ideal candidate will possess:Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.Proven experience in a customer-facing role, preferably in the hospitality or...


  • Genf, Genf, Schweiz Masterserviceslg Vollzeit

    About UsMasterserviceslg is dedicated to providing top-notch service to our customers. Our company culture values teamwork, camaraderie, and respect for one another. As a Client Care Representative, you'll be part of a supportive environment where everyone thrives.Job SummaryThis is an entry-level full-time position that requires a cheerful attitude, strong...


  • Genf, Genf, Schweiz Finger Lakes Health Vollzeit

    Job DetailsFinger Lakes Health is seeking a Spa Product Knowledge Expert to join our team. As a key member of the Spa team, you will be responsible for providing product knowledge and retail techniques training to the Spa Team, as well as supporting in all areas of the SPA operation.Key Responsibilities:To provide product knowledge and retail techniques...

  • Respiratory Therapist

    Vor 5 Tagen


    Genf, Genf, Schweiz Finger Lakes Health Vollzeit

    Job RoleFinger Lakes Health is looking for a highly motivated Respiratory Therapist (Sales Focus) to join our Spa team. In this role, you will be responsible for promoting service and retail solutions to guests, as well as supporting the onboard therapist and technician team in closing retail sales.Key Responsibilities:To promote service and retail solutions...


  • Genf, Genf, Schweiz Masterserviceslg Vollzeit

    In this exciting entry-level role, you'll have the opportunity to develop your skills and become a valuable member of our team. As a Client Care Representative, you'll work closely with customers, respond to their inquiries, and resolve issues in a timely and professional manner. Your attention to detail, positive attitude, and excellent communication skills...


  • Genf, Genf, Schweiz ISO - Organisation Internationale de Normalisation Vollzeit

    OverviewISO - Organisation Internationale de Normalisation is a leading developer of International Standards. We believe that great things happen when the world agrees.About the JobThis role offers an exciting opportunity to join our Central Secretariat in Geneva. As a Customer Care & Marketing Operations Representative, you will be responsible for...


  • Genf, Genf, Schweiz ISO - Organisation Internationale de Normalisation Vollzeit

    Job SummaryWe are seeking a highly motivated individual to join our team as a Customer Care & Marketing Operations Representative. This role requires excellent communication skills and the ability to work in a multicultural environment.About the TeamYou will be part of a dynamic team responsible for developing and maintaining International Standards. Our...

  • Spa Sales Ambassador

    Vor 5 Tagen


    Genf, Genf, Schweiz Wachsman Vollzeit

    In the esteemed Wachsman organization, we seek a highly skilled Spa Sales Ambassador to drive service and retail sales in our luxurious SPA.The successful candidate will be responsible for:Fostering exceptional guest interactions, hosting activities, and conducting wellness consultations to maximize SPA revenue and satisfaction.Managing the SPA boutique,...

  • SPA Sales Associate

    vor 2 Wochen


    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    In line with MSC Cruises policies and procedures and under the supervision of the SPA Manager, the Spa Sales Associate is responsible for driving service and retail sales in order to maximise SPA revenue and achieve the highest levels of guest satisfaction.KEY ACCOUNTABILITIESTo ensure Spa retail and service sales by guest interaction, hosting of activities...


  • Genf, Genf, Schweiz Finger Lakes Health Vollzeit

    Job DescriptionFinger Lakes Health is seeking a highly skilled Spa Retail Sales Associate to join our team. As a key member of the Spa team, you will be responsible for driving service and retail sales in order to maximize SPA revenue and achieve the highest levels of guest satisfaction.Key Responsibilities:To ensure Spa retail and service sales by...


  • Genf, Genf, Schweiz Wachsman Vollzeit

    As a member of our dynamic team at Wachsman, we are looking for a dedicated Wellness Consultant Lead to spearhead our SPA's sales efforts.The ideal candidate will possess:Expertise in skincare, body care, and hair care products, with a strong ability to communicate their benefits to guests.A proven track record of providing exceptional customer service,...


  • Genf, Genf, Schweiz Massage Envy Franchising, LLC Vollzeit

    OverviewPosition OverviewThe Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and...