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Customer Service Representative
Vor 7 Tagen
Job Summary
Role OverviewWe are looking for two passionate and experienced multi-lingual Sales Associates to join our international team in Lausanne and Rue St. François. As a Sales Associate, you will be part of our dynamic team providing exceptional customer service, drive sales, and contribute to the overall success of our Swatch Stores.
ResponsibilitiesCustomer Service:
- Provide detailed information about product features, pricing, and after-sales services.
- Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
- Gather customer feedback and share best practices within the organization.
Sales:
- Contribute to Team's effort to achieve and exceed sales targets.
- Take necessary steps to reach objectives linked to KPI's.
- Maintain knowledge of current sales activities, payment, and exchanges policies.
Product Knowledge:
- Share storytelling and benefits related to collections with customers.
- Attend product training sessions to continuously enhance product/Brand knowledge.
- Gather knowledge about latest trends in the retail and watch industry.
Store Operations:
- Maintain an orderly and welcoming sales floor at all times.
- Assist with repairs, change of straps and batteries.
- Handling of cash register and settlements.
- Assist with inventory management, including receiving and checking in new stock.
