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Ecommerce Engagement Director

vor 1 Woche

Genf, Genf, Schweiz Michael Page International (Switzerland) SA Vollzeit

Job Overview

MICHAEL PAGE INTERNATIONAL (SWITZERLAND) SA is a leading international recruitment agency with a presence in the Ecommerce sector.

We are seeking a highly skilled Ecommerce Engagement Director to join our team. In this role, you will develop and implement comprehensive customer experience strategies to drive growth and retention.

Key Responsibilities

  • Develop and implement customer experience strategies to drive growth and retention.
  • Monitor customer feedback and behavior to inform data-driven strategies.
  • Collaborate with the marketing team to design and execute targeted retention campaigns.
  • Report on key metrics related to customer retention, loyalty, and growth.
  • Identify opportunities to improve customer experience and reduce churn.

Requirements

  • Strong understanding of customer experience strategies and metrics.
  • Proficiency in data analysis and reporting.
  • Excellent communication and collaboration skills.
  • Experience in the Ecommerce area with a focus on customer engagement and retention.
  • Proficiency in English and at least one other language.