Cloud Technology Executive
Vor 5 Tagen
About Amazon
Amazon is a global leader in e-commerce, cloud computing, and digital streaming. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.
Job Description
We are seeking an experienced Enterprise Support Manager to join our team. As an Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for our largest and most strategically important customers.
Main Responsibilities:
- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Requirements:
To be successful in this role, you will need:
- 4+ years leading technical teams
- 6+ years experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- A proven track record of effectively leading technical teams
- An estimated 25% travel requirement
PREFERRED QUALIFICATIONS:
It would be beneficial if you have:
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- Experience in Banking and Insurance industry is a plus
- Previous experience managing a budget or P&L
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field is a plus; an MBA is a big plus
- Experience with AWS service offerings
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth and complexity for this role
What We Offer:
We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
About Us:
Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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