Experience Director

vor 23 Stunden


Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit
Job Summary

We are seeking an exceptional Concierge to join our award-winning team at FIVE Zürich Switzerland. As a key member of our Front Office team, you will be responsible for delivering first-class gastronomic experiences to our discerning guests.

About Us

FIVE Hotels and Resorts is a leading hospitality brand known for its commitment to innovation and excellence. Our hotels and resorts offer a unique blend of luxury and glamour, making us the perfect choice for international visitors and locals alike.

Responsibilities

The successful candidate will serve as a key point of contact for guests, providing information, advice, and booking services for a wide range of enquires. This includes city tours, theatre tickets, restaurants, doctors, flight bookings, and more. You will also process and deliver messages for guests, manage guest luggage, and stay current with all hotel services and daily VIP requests and special events. Additionally, you will ensure orderliness and safety guidelines around the lobby and front door areas, provide support to management as required, and maintain a clean, healthy, and safe working environment.

Requirements

We are looking for a highly organized and energetic individual with a 'can-do' work attitude and a passion for delivering exceptional guest services. Previous experience in a luxury hotel in a similar role is essential, as is proficiency in English and German. A Swiss work permit or EU ID/Passport holder is also required. If you are proactive, meticulous, and possess strong communication skills, we encourage you to apply.

Benefits

At FIVE Zürich Switzerland, we offer attractive incentive schemes, rapid career advancement opportunities, and a team-spirited environment that values collaboration and mutual respect. If you are passionate about delivering outstanding hospitality experiences and take pride in your work, we invite you to join our dynamic team.

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