Customer Retention and Loyalty Strategist
vor 2 Wochen
As a Customer Retention and Loyalty Strategist at Webloyalty Sàrl, you will play a crucial role in developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels in our subscription programmes.
You will report into the Director of Product and Lifecycle Marketing and oversee a team of four, including two direct reports, to implement effective retention and loyalty strategies that drive engagement and customer satisfaction.
Your key responsibilities will include team management and leadership, retention KPI management and strategy, personalization and marketing automation, retention initiatives and multivariate testing, project management, communication and documentation, and stakeholder collaboration.
Key ResponsibilitiesTeam Management and Leadership- Manage and mentor a team of four, including two direct reports, by providing guidance, support, and feedback to help each team member succeed in their roles.
- Set clear performance objectives and conduct regular check-ins, reviews, and assessments to ensure team goals align with retention targets and business objectives.
- Establish and manage key performance indicators (KPIs) for customer retention, including churn rate, customer lifetime value (CLV), and engagement metrics.
- Design, execute, and optimize retention campaigns from initial concept to final implementation, focusing on high-impact initiatives.
The estimated salary for this position is between 80,000 and 120,000 CHF per annum, depending on experience and qualifications.
-
Digital Customer Loyalty Strategist
vor 4 Stunden
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitRole OverviewWe are seeking an experienced Digital Customer Loyalty Strategist to join our expanding International business. As a key member of the Product & Lifecycle Marketing team, you will be responsible for developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels.
-
Digital Customer Loyalty Strategist
vor 1 Woche
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout the RoleThe Digital Retention Manager is responsible for developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels in Webloyalty's subscription programmes. The ideal candidate will have a keen attention on ROI and be able to drive engagement and customer satisfaction.This role...
-
Customer Retention Specialist
vor 4 Wochen
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitRole OverviewWe are seeking an experienced Customer Retention Specialist to join our team at Webloyalty Sàrl. In this role, you will be responsible for developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels in our subscription programmes.The ideal candidate will have a strong...
-
Digital Customer Experience Strategist
vor 2 Wochen
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout the RoleAs a Digital Customer Experience Strategist at Webloyalty Sàrl, you will play a key role in developing and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels. Reporting into the Director of Product and Lifecycle Marketing, you will oversee a team of four, including two direct...
-
Customer Retention Program Manager
vor 2 Wochen
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitWebloyalty Sàrl is a leading provider of subscription-based services, and we are seeking an experienced Customer Retention Program Manager to join our team.Job Summary:The Customer Retention Program Manager will be responsible for developing and executing strategic initiatives to enhance customer retention, loyalty, and lifetime value across multiple...
-
Digital Retention Lead
vor 4 Wochen
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout the Role:The Retention Manager is responsible for identifying and executing strategic initiatives that enhance customer retention, loyalty, and lifetime value across multiple channels in Webloyalty's subscription programmes. This role will oversee a team of four, including two direct reports, to implement effective retention and loyalty strategies that...
-
Digital Retention Lead
vor 4 Wochen
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout WebloyaltyWe are a leading international ecommerce business that works with well-known brands to enhance customer retention and loyalty across multiple markets.Job DescriptionWe are looking for a skilled Digital Retention Manager to join our expanding International business. The ideal candidate will be responsible for developing and executing strategic...
-
Digital Customer Experience Manager
vor 20 Stunden
Nyon, Waadt, Schweiz Webloyalty Sàrl VollzeitAbout Webloyalty SàrlWe are seeking a seasoned Digital Customer Experience Manager to lead our customer retention initiatives, drive loyalty, and maximize customer lifetime value. As part of our Product & Lifecycle Marketing team, you will work closely with cross-functional departments to develop and execute strategic campaigns that minimize cancellations,...
-
Senior Pricing Strategist
vor 4 Wochen
Nyon, Waadt, Schweiz Edwards Lifesciences VollzeitThe Senior Pricing role at Edwards Lifesciences will play a pivotal part in the execution of pricing initiatives. As a key member of the Business Strategy & Operations function, this individual will be responsible for generating analyses, insights, and market intelligence to inform strategic decisions and maintain a leadership position in the TAVR field.This...
-
Innovation Research Strategist
vor 4 Wochen
Nyon, Waadt, Schweiz Haleon VollzeitAbout the RoleHaleon is a world-leading consumer health company that combines deep human understanding and trusted science to improve everyday health for billions of people. We're seeking a talented Innovation Research Lead to join our OTC Categories team and drive innovation through a unique combination of expertise and passion.As the global OTC categories...
-
Senior Portfolio Manager
vor 2 Wochen
Nyon, Waadt, Schweiz Michael Page VollzeitJob OverviewWe are seeking a highly experienced Senior Portfolio Manager to lead the management of our allergy diagnostic products portfolio. As a key member of our team, you will be responsible for developing and implementing product strategies that align with company goals and market demands.Key ResponsibilitiesProduct Strategy and DevelopmentDevelop and...
-
Senior Quality Assurance Specialist
vor 1 Monat
Nyon, Waadt, Schweiz RUAG VollzeitAbout the RoleAs a Senior Quality Assurance Specialist at Beyond Gravity, you will be responsible for developing and implementing product assurance policies and procedures within the company. You will ensure compliance with applicable space industry standards, customer specifications, and general regulations. Your role will be pivotal in securing the quality...
-
Cleaning Specialist
Vor 4 Tagen
Nyon, Waadt, Schweiz Batmaid - CH VollzeitAbout BatmaidBatmaid is a leading cleaning company in Switzerland, serving over 55,000 customers. We continuously seek experienced and reliable employees for part-time positions, with options to advance to full-time roles.Job DescriptionWe are seeking a Cleaning Specialist to join our team. As a Cleaning Specialist, you will be responsible for providing...
-
Nyon, Waadt, Schweiz Randstad VollzeitJob Title: Recruitment Team Lead in Life Science At Randstad, we're not just filling roles - we're shaping futures. Imagine a career where every day is an opportunity to innovate and excel. As a Recruitment Team Lead in Life Science, you'll be part of a dynamic team that's dedicated to making a difference in the life science industry. Your key...
-
Administrative Operations Specialist
vor 3 Wochen
Nyon, Waadt, Schweiz nu glass VollzeitAt nu glass, we're a pioneering startup revolutionizing indoor wireless connectivity with cutting-edge laser technology. We're committed to sustainability, quality, safety, and delivering exceptional customer experiences globally.About the RoleAssist with the Purchase to Pay process from an administrative perspectiveMaintain accurate account records,...
-
Data Management Specialist
vor 1 Woche
Nyon, Waadt, Schweiz AXEPTA SA VollzeitJob DescriptionWe are seeking a skilled Data Management Specialist to join our team at AXEPTA SA.The ideal candidate will have experience in Master Data management and be familiar with ERP systems, particularly Oracle. Additionally, knowledge of GMP norms is required.About the RoleThis role involves providing active support to all ERP users in identifying,...
-
Allergy Diagnostic Product Director
vor 3 Wochen
Nyon, Waadt, Schweiz Michael Page VollzeitGlobal Product Manager Job DescriptionWe are seeking a highly skilled Global Product Manager to join our team at Michael Page. This is an exciting opportunity for a seasoned professional to lead the management of our allergy diagnostic product portfolio.About the RoleThe successful candidate will be responsible for the entire product lifecycle, from market...
-
ERP System Administrator with Abacus Expertise
vor 3 Wochen
Nyon, Waadt, Schweiz Michael Page - Switzerland VollzeitAbout the RoleA highly skilled ERP System Administrator is sought by Michael Page - Switzerland to join a leading Financial Services company in configuring, monitoring, and maintaining the Abacus ERP system. This exciting opportunity will see you oversee key modules such as GECO, Débiteur, BPE, and AbaReport, ensuring efficient automation and workflow...
-
ERP System Support Specialist
vor 2 Wochen
Nyon, Waadt, Schweiz Michael Page VollzeitOverview">The Abacus ERP Administrator role at Michael Page involves overseeing the configuration, monitoring, and maintenance of the Abacus ERP system to support business functions.Key Responsibilities:Manage GECO module workflows for contracts and procurements.Oversee Débiteur module operations for accounts receivable.Ensure efficient automation and...
-
Administrative Operations Specialist
vor 2 Wochen
Nyon, Waadt, Schweiz nu glass VollzeitAbout Nu GlassWe are a pioneering startup dedicated to revolutionizing indoor wireless connectivity with cutting-edge laser technology. Our mission is to deliver exceptional customer experiences globally while prioritizing sustainability, quality, and safety.Job Description: Administrative CoordinatorWe seek an experienced Administrative Coordinator to drive...