Experience Development Manager

vor 2 Monaten

Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Summary

The Senior Experience Development Manager will lead the operationalization and implementation of new concepts, experiences, and dedicated spaces in MSC's newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs, and define what's next in terms of the vacation experience while driving incremental profitability and satisfaction for the MSC brand.

Key Responsibilities

  • Provide direct management, direction, and collaboration with all partners and stakeholders to ensure that the products being created are viable, feasible, and desirable for our guests.
  • Accountable for the products and experiences developed for MSC and responsible for the final delivery of the product, realizing the strategic vision and bringing to life the desired experience for our guests.
  • Work with Operations, Newbuild, Marketing, and senior leadership to ensure proper awareness, collaboration, approvals, and planning are in place and seamlessly integrated into a repeatable process.
  • Collaborate with creative partners to name, create visual identity, and craft narratives to bring concepts to life.
  • Work closely with Hotel Operations on onboard programming and expectations to deliver on what's been established as the desired concept and ensure that architects and experience designers capture the experience accurately.
  • Work closely with operations and design teams on lead run of show events to showcase the product and ensure the guest experience will deliver on strategy/vision.
  • Work closely with the Marketing, Communications, Public Relations, Creative Agencies, and Revenue Management teams to ensure the latest information is being accurately depicted in the brand's communication and systems.
  • Align on key product differentiators with the Go to Market teams to ensure buy-in and future marketability of new concepts and experiences.
  • Support the product development leadership by developing start-up plans to ensure each concept/experience is flawlessly executed from initiation.
  • Provide critical information regarding the concept and experience to key areas of the business to develop a cross-functional launch.
  • Foster collaborative cross-functional team relationships with key stakeholders involved in the day-to-day projects.
  • Identify short- and long-term roadmaps and effectively project manage timelines and deliverables.
  • Ensure leadership is informed and in the know of updates, project status, and deadlines via over-communicating and status documents.

Requirements

  • Bachelor's Degree required.
  • 4-6 years business, product marketing, or operation experience.
  • 4+ years of experience in the cruise industry or hospitality/guest experience products.
  • 2+ years youth/family and activities/education/recreation experience a plus.
  • Past experience working with Architects/Designers/Creative & Innovation Consultants a plus.
  • Strong execution, project management, creative, and critical problem-solving skills.
  • Ability to grasp the complexities of the business to effectively translate that into an action plan.
  • Able to manage and prioritize multiple projects simultaneously.
  • Experience on Design process or some experience on Customer Journey Mapping.
  • Experience in managing internal and/or cross-functional teams.
  • Ability to assemble, lead, and influence cross-functional teams to develop strategies that include input and buy-in from all stakeholders.
  • Proven ability to collaborate with others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organization.
  • Willingness to take personal initiative.
  • Willingness and flexibility to travel 20% - 30%.
  • Strong business acumen.
  • Strong storytelling and presentation skills, experience presenting to executive leadership.
  • Candidate must possess strong written and oral communication skills, including the ability to communicate effectively at the senior-most executive levels of a company.
  • Attention to detail and follow-through.
  • Strong key computer skills (Excel, PowerPoint, Outlook).
  • Fluent in English, proficiency in Italian or French preferred.

VISA REQUIREMENTS (if any)

EU Passport or Right to work in Switzerland.

  • Experience Development Manager

    vor 1 Monat

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Senior Manager Experience Development and Delivery will lead the operationalization and implementation of new concepts, experiences, and dedicated spaces in MSC's newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs, and define what's next in terms of the...

  • Experience Development Manager

    vor 4 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Senior Manager Experience Development will lead the operationalization and implementation of new concepts, experiences, and dedicated spaces in MSC's newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs, and define what's next in terms of the vacation experience...

  • Experience Development Manager

    vor 2 Monaten

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryThe Experience Development Manager will lead the operationalization and implementation of new concepts, experiences, and dedicated spaces in MSC Cruises' newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs, and define what is next in terms of the vacation...

  • Experience Development Manager

    vor 4 Wochen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job PurposeThe Senior Manager of Guest Experience Innovation will lead the operationalisation and implementation of new concepts, experiences, and dedicated spaces in MSC's newbuild portfolio. This role will bring to life concepts and experiences that directly respond to consumer insights, operational needs, and define what's next in terms of the vacation...

  • Senior Guest Experience Development Manager

    Vor 7 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryThe Senior Guest Experience Development Manager will be responsible for leading the operationalisation and implementation of new concepts, experiences, and dedicated spaces in MSC Cruises' newbuild portfolio. This role will bring to life concepts and experiences that respond to consumer insights, operational needs, and define what is next in terms...

  • Senior Development Manager

    vor 3 Wochen

    Genf, Genf, Schweiz International Foundation for Population and Development Vollzeit

    About the Role:The International Foundation for Population and Development seeks a highly skilled and experienced professional to lead our development efforts. As Senior Development Manager, you will be responsible for establishing and monitoring administrative and project budgets, working in collaboration with the Board and the Executive Assistant, and...

  • Software Development Specialist

    vor 22 Stunden

    Genf, Genf, Schweiz United Nations Development Programme Vollzeit

    United Nations Development Programme is a global network committed to achieving workforce diversity. Individuals from diverse backgrounds, cultures, and nationalities are encouraged to apply.About the RoleThe Software Development Specialist will support the Digital Communications team in maintaining and enhancing UNDP's web presence worldwide. This role...

  • Business Development Manager

    vor 2 Monaten

    Genf, Genf, Schweiz Mavericx Vollzeit

    Unlock New Business OpportunitiesWe are seeking a talented Business Development Manager to join our team in Geneva, CH.Key Responsibilities• Identify and pursue new business opportunities within assigned enterprise organizations• Develop and execute prospecting campaigns to drive growth• Collaborate with Mavericx partners and ecosystem to support sales...

  • Business Development Manager

    vor 1 Monat

    Genf, Genf, Schweiz UNICEF Vollzeit

    Job Title: Business Development Manager - Connectivity CreditsJoin UNICEF's Giga Initiative as a Business Development Manager - Connectivity Credits and play a crucial role in driving the growth and adoption of the Connectivity Credits Marketplace.About the RoleThe Business Development Manager - Connectivity Credits will be responsible for gaining buy-in...

  • Business Development Manager

    vor 2 Monaten

    Genf, Genf, Schweiz Michael Page Vollzeit

    Business Development ManagerThe company is seeking a highly skilled Business Development Manager to join their team. As a key member of the sales team, you will be responsible for expanding the membership base and increasing product integration within various tech platforms.Key Responsibilities:Identify and pursue new business opportunities to drive revenue...

  • Finance Manager

    Vor 5 Tagen

    Genf, Genf, Schweiz SPD Development Company Ltd Vollzeit

    Job SummaryAt SPD Development Company Ltd, we are seeking a highly skilled and experienced Senior Finance Manager to join our team. This role will be responsible for providing financial leadership and business partnering to the Product Supply function.Key ResponsibilitiesSupply Chain Financial Planning and Actuals ControllingAnalyze monthly COGS and...

  • Experience Innovation Director

    vor 2 Monaten

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Job SummaryThe Product Innovation Manager will be responsible for driving strategic product development and innovation across MSC Cruises. This role will focus on identifying opportunities for growth and improvement, and developing solutions that enhance the guest experience.Key ResponsibilitiesDevelop and implement strategic product development plans that...

  • Business Development Manager

    vor 2 Monaten

    Genf, Genf, Schweiz Michael Page Vollzeit

    Business Development ManagerThe Michael Page company is seeking a seasoned Business Development Manager to join our team. As a key member of our sales team, you will be responsible for expanding our membership base and increasing product integration within various tech platforms.Key Responsibilities:Identify and initiate contact with potential luxury brands...

  • Business Development Manager

    vor 1 Monat

    Genf, Genf, Schweiz Mavericx Vollzeit

    Job OpportunityWe are seeking a talented Business Development Manager to join our team at Mavericx in Geneva, CH.Key Responsibilities– Identify and pursue new business opportunities within assigned enterprise organizations in your geographic territory– Conduct thorough research on target accounts and develop effective prospecting campaigns– Develop a...

  • Business Development Manager

    vor 4 Wochen

    Genf, Genf, Schweiz IWG plc Vollzeit

    Join Our Team as a Community Sales ManagerWe are seeking a highly motivated and results-driven Community Sales Manager to join our team at IWG plc. As a key member of our sales team, you will be responsible for driving business growth and delivering exceptional customer experiences.Key Responsibilities:Operational responsibility of the site, ensuring...

  • R&D Project Manager

    vor 3 Wochen

    Genf, Genf, Schweiz AXEPTA SA Vollzeit

    Job SummaryWe are seeking a highly skilled R&D Project Manager to lead the development of new spinal products. The ideal candidate will have a strong background in mechanical engineering and experience in managing projects in the medical device industry.Key ResponsibilitiesContribute to the design and development of new spinal productsCoordinate multiple...

  • Global Development Leader

    vor 2 Wochen

    Genf, Genf, Schweiz International Foundation for Population and Development Vollzeit

    About the International Foundation for Population and DevelopmentThe International Foundation for Population and Development is a Swiss-based organization that aims to reduce poverty and empower women and youth in developing countries. Our programs are designed to address the root causes of poverty, and we are currently working in India and Nepal. We also...

  • Customer Experience Strategist

    vor 4 Wochen

    Genf, Genf, Schweiz Michael Page Vollzeit

    Customer Journey Senior SpecialistAs a key member of our team at Michael Page, you will play a crucial role in shaping the customer experience for our clients. Reporting to the Senior Product and Customer Lifecycle Manager, your primary objective will be to identify and address customer journey issues, and develop strategies to improve our customer...

  • R&D Project Manager

    vor 3 Wochen

    Genf, Genf, Schweiz AXEPTA SA Vollzeit

    We are seeking an R&D Project Manager to contribute to the design and development of new spinal products for a world-renowned client in the Medical Devices industry.As a key member of the team, you will be responsible for coordinating multiple projects simultaneously, interacting with different departments, and ensuring compliance with regulatory...

  • Business Development Manager

    vor 3 Wochen

    Genf, Genf, Schweiz Michael Page Vollzeit

    Business Development ManagerThe Michael Page company is seeking a seasoned Business Development Manager to expand its membership base and increase product integration within various tech platforms. Key responsibilities include identifying potential brands, initiating contact with stakeholders, negotiating contracts, defining use cases, and facilitating...