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Customer Experience Champion

vor 1 Woche

Stäfa, Zürich, Schweiz Sonova AG Vollzeit
About This Opportunity

We are seeking an experienced professional to join our team as a Solutions Director Global Key Accounts. In this role, you will have the opportunity to:

• Drive customer satisfaction, optimize product performance, and expand account growth through strategic product management and account management.

• Collaborate with cross-functional teams to deliver customized product solutions that meet the unique needs of our key accounts.

• Analyze market trends and develop strategic account plans to drive satisfaction, growth, and cross-selling opportunities.

• Establish and maintain strong relationships with key accounts, acting as the primary contact for product-related matters.

• Work with R&D, marketing, sales, and operations to define product specifications and ensure successful launches.

• Deliver training on product features and benefits to key account stakeholders, ensuring alignment with internal teams.

• Track key account metrics, gather feedback, and implement improvements to enhance customer satisfaction and product success.

Your Qualifications

To succeed in this role, you will need:

  • A university degree in Business, Marketing, Biomedical Engineering, or a related field of study.
  • 5+ years of experience in product management, key account management, or related roles within the medical device industry.
  • A strong understanding of the medical device market, industry regulations, and customer needs.
  • Natural leadership skills, with the ability to motivate teams and blend transactional and transformational leadership styles.
  • Proven strategic decision-making, problem-solving skills, and a high sense of commercial ownership.
  • Excellent communication, negotiation, and interpersonal skills; able to work effectively within cross-functional teams.
  • Proficiency in CRM software, product management tools, and project management techniques.
  • Flexibility in fast-paced environments, empathetic leadership, and a commitment to high ethical standards.