Laboratory System Support Professional

vor 2 Wochen

Bern, Bern, Schweiz CSL Behring Vollzeit
About the Role

CSL Behring is a leading biopharmaceutical company that develops and delivers high-quality medicines for people with rare and serious diseases. As a Laboratory System Support Professional, you will play a critical role in maintaining and supporting our Quality Control (QC) computerized laboratory systems.

Your primary responsibility will be to ensure these systems meet compliance and qualification standards in line with industry GxP best practices and regulations. This includes troubleshooting hardware, software, and network issues, configuring and administering servers and applications, and overseeing data backups and software updates.

Main Responsibilities
  • Technical Support & Troubleshooting: Analyze and resolve technical issues related to QC lab systems, ensuring minimal downtime and system performance.
  • System Administration & Configuration: Configure, implement, and administer servers and applications used in QC labs, including VMWare and Citrix, to maintain a stable and responsive environment.
  • GxP Compliance & Quality Management: Oversee the qualification, GxP validation, and change management of QC lab systems, ensuring compliance with industry standards and regulatory requirements.
  • Local Team Coordination: Act as the local coordinator for a small team of IT GxP specialists and project resources in Bern, Switzerland.
  • Collaboration & Process Improvement: Partner with QC Business Process Owners and Quality Assurance to facilitate system changes, conduct risk assessments, and implement enhancements and process improvements.
Required Skills & Qualifications
  • University degree or equivalent vocational training in a relevant field, with 5+ years of experience in a regulated industry, including at least 3 years in a similar IT/CSV support role.
  • In-depth understanding of the GAMP 5 framework and experience in creating qualification and validation-related documentation.
  • Certifications (Beneficial): ITIL, Prince2, Microsoft MCSA, or Cisco CCNA.
  • Experience with QC laboratory applications such as OpenLab, Chromeleon, Empower, UVWinLab, Spectrum, LabX, and NuGenesis.
  • Familiarity with QMS systems like Veeva Vault and TrackWise.
  • Experience with service support tools such as ServiceNow and asset inventory management tools.
Our Benefits

We offer an attractive salary package with a competitive annual salary range of $80,000-$110,000 based on experience, excellent benefits, and opportunities for professional growth and development. We also prioritize employee well-being and provide comprehensive health insurance, retirement savings plan, and generous paid time off.

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