Technical Support Specialist

Vor 5 Tagen

Viège VS, Schweiz Coopers Group AG Vollzeit

Coopers Group AG is a leading company in the Biotech area, seeking an experienced Application Support Specialist to join our team.

As an Application Support Specialist, you will be responsible for providing operational support, coordinating projects and changes to the system. This role includes application support, system administration as well as ensuring GMP compliance of the system.

The ideal candidate will have several years of experience in dealing with pharmaceutical/laboratory software (Documentum, LIMS, SAP, TrackWise), strong computer skills, and a strong interest in working with computer-based systems.

Job Description

Company Overview: Coopers Group AG is a leading company in the Biotech area, providing innovative solutions for the pharmaceutical industry.

Background: As an Application Support Specialist, you will work closely with different departments (QC, logistics, QA, IT, OT) to ensure seamless operation of our systems.

Tasks and Responsibilities:

  • 1st and 2nd Level Support/Troubleshooting for users of the LIMS Software application
  • Ensure that changes to the systems are appropriately implemented and communicated
  • Validation of new functions/applications, including creation of relevant documents such as functional specifications and test scripts
  • Drive further development and deployment of the new LIMS system
  • Support with LIMS-related DRs/CAPAs/CRs/INVs/EICRs
  • Monitoring and management of life cycle of SOPs
  • Support during external audits and inspections
  • Ensure the maintenance of local master data (e.g groups, components, units)

Your Profile:

  • Laboratory assistant/BSc or equivalent experience in life sciences and/or computer science (strong computer skills required)
  • Experience in the GMP regulated environment and in quality control
  • Several years of experience in dealing with pharmaceutical/laboratory software (Documentum, LIMS, SAP, TrackWise)
  • Experienced handling of common software applications (MS Office) and a strong interest in working with computer-based systems
  • Knowledge in computerized system validation (CSV) is an advantage
  • Fluent language skills in German and English (written and oral)

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