Customer Service Team Member German Desk
Vor 5 Tagen
We are seeking a highly skilled Customer Service Team Member to join our German Desk. As a key member of our Finance Application Support team, you will provide exceptional customer service to our clients, manage and handle user support requests, and collaborate with our R&D team to improve our application.
Your responsibilities will also include maintaining and enhancing user documentation, performing non-regression tests, training users, and advising them on how to make the best use of our application. We are looking for a motivated and organized individual with a strong background in finance and application support, as well as excellent communication skills to interact effectively with clients.
Main Responsibilities- Manage and handle user support requests.
- Identify and analyze the context of requests.
- Provide application support through troubleshooting, advising, and configuration.
- Collaborate with the R&D team to improve our application.
- Maintain and enhance user documentation.
- Perform non-regression tests.
- Train users and advise them on how to use our application effectively.
- Minimum 5 years of experience in finance and application support.
- Fluent English language skills (C1 level).
- Basic SQL knowledge.
- IBM i/DB2 and Jira ITSM experience an asset.
- Microsoft Office proficiency.
Join our team and contribute to the success of our clients
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