Customer Service Team Member German Desk

Vor 5 Tagen


Lausanne, Waadt, Schweiz Teleperformance Vollzeit
Job Overview

We are seeking a highly skilled Customer Service Team Member to join our German Desk. As a key member of our Finance Application Support team, you will provide exceptional customer service to our clients, manage and handle user support requests, and collaborate with our R&D team to improve our application.

Your responsibilities will also include maintaining and enhancing user documentation, performing non-regression tests, training users, and advising them on how to make the best use of our application. We are looking for a motivated and organized individual with a strong background in finance and application support, as well as excellent communication skills to interact effectively with clients.

Main Responsibilities
  • Manage and handle user support requests.
  • Identify and analyze the context of requests.
  • Provide application support through troubleshooting, advising, and configuration.
  • Collaborate with the R&D team to improve our application.
  • Maintain and enhance user documentation.
  • Perform non-regression tests.
  • Train users and advise them on how to use our application effectively.
Requirements
  • Minimum 5 years of experience in finance and application support.
  • Fluent English language skills (C1 level).
  • Basic SQL knowledge.
  • IBM i/DB2 and Jira ITSM experience an asset.
  • Microsoft Office proficiency.

Join our team and contribute to the success of our clients



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