Global Services and Operations Lead

Vor 5 Tagen


Zürich, Zürich, Schweiz On Vollzeit

We are seeking a seasoned Senior Specialist to join our Global Services and Operations Enablement team. As a key member, you will drive Order to Cash (O2C) process improvements, leveraging your expertise in systems like D365 and Salesforce.

This 12-month fixed-term maternity cover contract offers the chance to work closely with cross-functional teams to design, document, and implement process improvements in a fast-growing, global sportswear company.

Main Objectives:
  • Own the end-to-end O2C process, ensuring seamless integration with core systems and optimal process variations across regions and teams.
  • Develop comprehensive documentation of the O2C process, including process flows, SOPs, system configurations, and data mappings.
  • Manage O2C process improvement projects from initiation to closure, defining project scope, timelines, resource allocation, risk assessments, and success metrics.
  • Analyse customer data to identify recurring issues, trends, and pain points, translating insights into actionable improvement initiatives.

You will collaborate with cross-functional teams and serve as a liaison between business stakeholders and technical teams to ensure alignment on O2C process improvements and system implementations.

About the Team

We are a fast-growing global sportswear brand, looking for an experienced Senior Specialist to support our commercial functions with operational processes, systems, and digital tools.



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