Technical Support Specialist

Vor 4 Tagen


Zug, Zug, Schweiz Vantage Point Consulting Vollzeit
Job Description

Vantage Point Consulting is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and services to our clients.

Key Responsibilities
  • Deskside Support
    • Imaging of new laptop and desktop devices using an agreed Windows10/Windows 11 Build
    • Wiping and re-imaging of desktops and laptops on receipt of devices from leavers and/or returned devices, where the device has been previously replaced due to a fault or failure
    • Installation, basic configuration and troubleshooting of Apple devices
    • Installing device drivers, establishing and troubleshooting connectivity to peripheral devices like printers, scanners and other gauges used by the quality control teams
  • Networking & Security
    • Deploy the Initial configuration on firewalls, switches and Wi-Fi access points and handover to the centralised team for advanced configuration
    • Work with the remote teams to troubleshoot issues with network connectivity
  • Datacenter / Server Room Support
    • Onsite support of hardware and software including installation, testing and maintenance, located within the Client's Data Centre facilities
    • Installation and management of firmware updates to hardware devices as required to resolve Incidents and Events or to maintain hardware in accordance with Supplier support lifecycles
    • Hands and Eyes support for all issues in the data center that cannot be resolved remotely
Requirements
  • 8-10 yrs. experience in onsite services with experience of working in the manufacturing plants highly desired
  • Excellent inter-personal skills with the ability to communicate effectively across all layers of an organisation
  • Ability to learn quickly and provide guidance to junior team members
  • Works well within a team as well as individually
  • A self-starter without the need for day-to-day management
  • Languages – Local language and English
Technical Skills
  • Proficient in Desktop and laptops – installation and support (Windows as well as Apple devices)
  • Proficient in installation and support of peripherals – printers, scanners and quality control gauges
  • Working knowledge, experience of configuring and basic troubleshooting of servers, storage, cabling, switches, firewalls, WIFI access points


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