Senior Client Services Specialist

vor 1 Monat


Zürich, Zürich, Schweiz State Street Vollzeit

We are seeking a highly skilled Senior Client Services Specialist to join our team at State Street. This role is an excellent opportunity for someone who wants to build long-lasting client relationships and make a meaningful impact in the financial services industry.

About the Role

As a Senior Client Services Specialist, you will be responsible for navigating clients through our company by connecting them with the right subject matter experts. You will participate in regular client reviews to ensure service quality and coordinate resolution of client change requests to meet their expectations.

This role can be performed in a hybrid model, allowing you to balance work from home and office to match your needs and role requirements.

Key Responsibilities
  1. Participate in regular client service review meetings
  2. Coordinate and execute client project or change request related preparations and analysis
  3. Work closely with the project team on custody, transfer agency, or fund accounting related projects (planning, organization, task lists, coordination, IT requests, project documentation)
  4. Grant, review, and update system accesses for clients or coordinate accordingly
  5. Track and coordinate market openings or repapering with internal teams and custody clients
  6. Provide coverage for the main senior client service lead
Requirements

To succeed in this role, you will need:

  1. A flair for multi-tasking and managing multiple projects
  2. Leadership skills to manage projects and meet internal or external deadlines
  3. Strong communication skills to coordinate projects and share status updates internally and externally
  4. The ability to work independently on problems without clear guidance
Preferred Qualifications

We are looking for candidates with:

  1. Several years of experience in the financial industry, preferably in custody, fund administration, or transfer agency
  2. Knowledge of financial instruments and client/fund types
  3. Experience in fund opening/maintenance and market documentation is a plus
Benefits

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including medical care, insurance, and savings plans. Flexible work programs allow you to match your needs, and our wealth of development programs and educational support will help you reach your full potential.

State Street is committed to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Join us if making your mark on long-lasting client relationships is a challenge you're up for



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