Customer Experience Project Leader Export Specialist

vor 6 Stunden


Genf, Genf, Schweiz L'OCCITANE Vollzeit

About the Role:

We are seeking a highly skilled Customer Experience Project Leader Export to join our team at L'OCCITANE. As a key member of our Export team, you will be responsible for ensuring operational excellence and delivering an exceptional customer experience across our dedicated markets in the EMEA region.

Main Responsibilities:

  1. Lead country follow-up on dedicated markets, gathering market needs and collaborating with internal teams to propose 360-degree plans.
  2. Follow up on market performance, analyze results, and identify business needs to improve conversion and NPS in stores.
  3. Animate and ensure the exchange of best practices across the BU, coordinating Retail Operations projects and roll-outs.

Requirements:

  • At least 3 years' experience in operational marketing, customer experience, or a related field.
  • Fluent in English, with any other language being a plus.
  • Strong business acumen, analytical skills, and structured thinking.
  • Ability to adapt to various environments, organize, plan, and multitask.
  • Excellent communication and public speaking skills.
  • Proficient in Learning Management Systems, PPT, Excel, and Word.
  • Willingness to travel up to 25%.

What We Offer:

  • A unique company culture centered around entrepreneurship, collaboration, and innovation.
  • Internal mobility opportunities and a chance to work with passionate colleagues from diverse backgrounds.
  • A competitive compensation package, including monthly allocations and discounts for store products.
  • Attractive social insurance coverage and flexible work arrangements.
  • Attractive parental leave policy and public transport allowance.


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