Customer Experience Project Leader Export Specialist
vor 6 Stunden
About the Role:
We are seeking a highly skilled Customer Experience Project Leader Export to join our team at L'OCCITANE. As a key member of our Export team, you will be responsible for ensuring operational excellence and delivering an exceptional customer experience across our dedicated markets in the EMEA region.
Main Responsibilities:
- Lead country follow-up on dedicated markets, gathering market needs and collaborating with internal teams to propose 360-degree plans.
- Follow up on market performance, analyze results, and identify business needs to improve conversion and NPS in stores.
- Animate and ensure the exchange of best practices across the BU, coordinating Retail Operations projects and roll-outs.
Requirements:
- At least 3 years' experience in operational marketing, customer experience, or a related field.
- Fluent in English, with any other language being a plus.
- Strong business acumen, analytical skills, and structured thinking.
- Ability to adapt to various environments, organize, plan, and multitask.
- Excellent communication and public speaking skills.
- Proficient in Learning Management Systems, PPT, Excel, and Word.
- Willingness to travel up to 25%.
What We Offer:
- A unique company culture centered around entrepreneurship, collaboration, and innovation.
- Internal mobility opportunities and a chance to work with passionate colleagues from diverse backgrounds.
- A competitive compensation package, including monthly allocations and discounts for store products.
- Attractive social insurance coverage and flexible work arrangements.
- Attractive parental leave policy and public transport allowance.
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