Customer Service Key Account Specialist

vor 1 Monat


Genf, Genf, Schweiz CCLD Vollzeit

Vous êtes passionné(e) par le transport et la logistique? Rejoignez une équipe dynamique chez CCLD et devenez un(e) acteur(trice) clé de notre succès dans le secteur du transport et de la logistique.

CCLD, leader du recrutement augmenté en France, recherche pour son client SAFRAM, une entreprise suisse de renom dans le secteur du transport et de la logistique, un(e) Customer Service Key Account dynamique et expérimenté(e) pour renforcer son équipe à Genève. Ce poste est ouvert aux travailleurs frontaliers et représente une opportunité unique de contribuer à l'expansion d'une entreprise leader sur son marché.

Localisation : Genève, Suisse

Type de contrat : CDI

Temps de travail : Temps plein

Objectifs :

  • Améliorer la satisfaction client grâce à une gestion impeccable des dossiers.
  • Maintenir une communication fluide et efficace pour résoudre rapidement les problèmes.

Missions :

But de la fonction : Renforcer l'équipe Key Accounts par la prise en charge du suivi des livraisons, la faisabilité des trafics, les nouvelles mises en place de lignes (pays, clients, procédures douanières et instructions à de nouveaux agents.

Vos missions :

  • Répondre à toutes les demandes internes et externes relatives aux dossiers Clients assignés (réception de la demande, saisie SAP, suivi des livraisons, faisabilité des trafics, nouvelles mises en place de lignes).
  • Réception et traitement des anomalies auprès des agents et/ou partenaires (analyse du problème, déterminer si le client doit en être informé, suivi du problème annoncé jusqu'à sa résolution).
  • Mise en place des express (étude de faisabilité, choix des prestataires, pricing au client, mise en place finale en collaboration avec l'Exploitation et taxation du dossier dans SAP).
  • Gestion des réclamations (réception des plaintes, feedback au client après analyse au sein du réseau et auprès des partenaires concernés).
  • Meeting (bilan de l'activité de la période écoulée, explication sur les défaillances rencontrées et actions correctives mises en place).
  • Visites ponctuelles du ou des clients.


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