IT Workplace Services Professional

Vor 2 Tagen


Zug, Zug, Schweiz Coopers Group AG Vollzeit
About the Role

We are seeking a highly skilled IT Workplace Services Professional to join our team at Coopers Group AG. As a key member of our IT department, you will play a crucial role in delivering exceptional IT services to our business colleagues and functions.

Key Responsibilities
  • Act as a Digital Enabler: Drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience.
  • Proactive Support: Leverage available data (e.g., Nexthink, SNOW) for proactive support and ensure Service Level Agreements are met.
  • Incident/Request Management: Manage the Incident/Request management processes to drive continuous improvement through trend analysis.
  • IT Hardware Lifecycle Management: Manage IT hardware lifecycle management & deskside support processes/managed services for the site.
  • Onsite Services: Provide support & guidance for onsite services (e.g., events and meetings) by leveraging from internal and external providers.
  • Standard Workplace Infrastructure: Drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams.
  • Process Improvement: Proactively address and follow through on process-improvement ideas.
  • Local Audit and Compliance: Support local audit, inspection and certification requirements.
  • Business Continuity and IT Disaster Recovery: Support local Business Continuity and IT Disaster Recovery planning activities.
Requirements
  • ITIL v3 Processes: Excellent working knowledge of the ITIL v3 processes in an IT service delivery.
  • Ticketing Systems and Troubleshooting: Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
  • Enterprise Mindset: Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organisational boundaries.
  • Intellectual Curiosity and Integrity: Exhibits intellectual curiosity and integrity and has a strong passion for innovation.
  • Operating Systems and Applications: Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.
  • Communication Skills: Solid written and oral communication skills in English, German is a plus.


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