Aktuelle Jobs im Zusammenhang mit Japanese Speaking Explorer Staff - Basel, Basel-Stadt - Viking


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Japanese Speaking Explorer Staff

vor 2 Monaten


Basel, Basel-Stadt, Schweiz Viking Vollzeit

About Viking

Viking is a leading provider of destination-focused voyages on oceans, rivers, and lakes around the world. Founded in 1997, the company has earned over 250 awards, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure.

Role Overview

The Explorers Staff is part of the Hotel Administration team on our Ocean vessels, providing guests with a friendly, personalized front-desk service to ensure guest satisfaction and promote, sell, and dispatch shore excursions offered at various ports of call.

Key Responsibilities

  • Ensure that guest concerns received at the Explorers Desk are settled according to Viking's STAR Service Standards.
  • Receive and inventory lost and found items according to company policies and procedures.
  • Prepare the berthing list, guest list, cocktail invitations, gift orders, and special orders from the ship's management to guests.
  • Process all guests at embarkation/registration according to the Viking's relevant Standard Operating Procedures.
  • Maintain a working cash float, collect payments, and register credit cards for processing.
  • Assist with tour dispatch and execution, regularly escorting guests on shore excursions to monitor the quality of tours and ensure a high standard of product and port knowledge is maintained.
  • Become knowledgeable about itinerary-related ports of call, shore excursions, and all shipboard activities.
  • Follow up with guest's concerns involving the hotel department to reach guest satisfaction, registering all guest interaction in the feedback log tool.
  • Undertake concierge duties such as booking restaurants and other activities onboard and ashore.

Why Join Viking?

Viking offers a unique opportunity to elevate your career in the hospitality industry. With a paid training program, on-the-job coaching, and a lifelong network of hospitality professionals, you'll have the chance to advance rapidly and reach new destinations.

Onboard Benefits

  • Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members.
  • Crew cabins with only 2 berths (you will have one roommate).
  • Travel to/from the ship provided by Viking.
  • Crew-only deck, dedicated recreational spaces, and activities.
  • Access to use the guest fitness center during certain hours.

Employee Benefits

  • Referral program.
  • Loyalty bonuses.
  • Tax-free salary.

About You

  • A minimum of one year's experience in a front-of-house role at a premium brand hotel or resort.
  • Shipboard experience is preferred.
  • Fluent in Japanese and English, with excellent oral and written communication skills.
  • Guest-focused, service-oriented, positive personality, flexible, stress-resistant, committed team player, and exceptional work ethic.
  • Ability to handle difficult guests and/or situations with grace, professionalism, and rational thinking.
  • Strong administration skills, proficient with PC-based databases, spreadsheets, and word processing systems.