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Customer Support Specialist

vor 4 Monaten

Glattbrugg, Schweiz SwissSign AG Vollzeit

So schaffst du Mehrwert

 

Als Customer Support Specialist bist du die Visitenkarte unseres Unternehmens. Mit deinem Kommunikationstalent und Technologieverständnis bearbeitest du Anfragen unserer SwissID User und bietest ihnen Hilfestellung zu unseren Prozessen wie z.B. Online-Identitätsprüfung an.

Zusätzlich unterstützt du unsere Geschäftskunden bei Anfragen zur digitalen Signatur und Zertifikaten und unterstützt die Bearbeitung von Störungen aus dem Endkunden 1st Level Support. Deine hands-on Mentalität hilft dir auch in hektischen Zeiten einen kühlen Kopf zu wahren. 

 

 

Deine Aufgaben im Überblick

 

  • Entgegennahme von technischen Kundenanfragen für SwissID-Anwender per Telefon, Ticketing System oder Mail
  • Rasche Beantwortung bzw. Bearbeitung sowie Vervollständigung und korrekte Dokumentation der Kundenanfragen auf Französisch und  Deutsch
  • Fehleranalyse und Lösungsfindung
  • Bearbeitung und Dokumentation von Tickets im Störungssystem
  • Anfragen, welche nicht direkt gelöst werden können, an die entsprechenden Abteilungen weiterleiten
  • Arbeitszeiten: Montag bis Freitag, 8 bis 17 Uhr bzw. 9 bis 18 Uhr

 

 

Was du mitbringst

 

  • Du hast deine Erstausbildung erfolgreich abgeschlossen 
  • Du bringst Erfahrung im Kundendienst/Support mit und hast eine ausgeprägte IT-Affinität
  • Gute Umgangsformen und Freundlichkeit zeichnen dich aus
  • Du bist flexibel und zuverlässig
  • Du hast eine rasche Auffassungsgabe und analytische Denkweise
  • Du hast gute Kommunikationsfähigkeiten und behältst auch in Stress-Situationen die Ruhe
  • Die Aufgabe erfordert zwingend fliessende Französisch- sowie solide Deutschkenntnisse, weitere Sprachen wie Italienisch und Englisch sind wünschenswert