Head of Stores- Switzerland

vor 2 Monaten

Zürich ZH, Schweiz Western Union Vollzeit

**Head of Stores
- Switzerland**

Are you talented at identifying market opportunities? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? Are you looking to build a career with great impact in an inclusive and high-performing organization? If so, join Western Union as Head of Stores in our office in Switzerland.

**Western Uni**o**n powers your pursuit**.**

We’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations, bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved - billions of people and businesses with unmet financial service needs. If you’re looking for a company on the move - and truly one of the most diverse work environments on the planet - then Western Union could be for you.

**Role** **Responsibilities**:
Business development
- Work with operations, marketing and Area Supervisors to fully run and launch new location E2E (operational launch, inauguration, starting promo).
- Identify incremental revenue opportunities for Western Union own locations and support new product discovery phase, E2E testing and launch at Hub (ATM, VAT refund, etc.)
- Identify high potential spots to open new owned locations or Hubs (analysis of potential, costs, expected revenue return and operating margins).
- Negotiate rent, service providers, advertising.

Grow existing location revenue
- Supervise location workforce (hire, grow, incentive); active Performance Management of staff to ensure peak operational performance; workforce spread across Switzerland
- Manage P&L, constantly look for opportunities to optimize costs and accelerate revenue
- Oversee location operational day to day (operations, Security, Cash Control Management) and recommend new procedures for increasing day-to-day efficiency.
- Manage operational relationships with local vendors: CIT companies, Physical Security (e.g. alarms, remote access control, temporary physical security reinforcement), utility
- Maintain communication with peers, staff members, and vendors to ensure adherence to protocols across key touch points.
- Work closely with peers within Switzerland (KAM, Inside Sales, Marketing) to ensure the right pricing positioning to drive volume and revenue acceleration
- Test new products, features, gather customer feedback and interviews, escalate and document key issues impacting performance or deviating from high quality standards.
- Enhance awareness of Western Union store and brand; develop innovative marketing strategies, promotions to achieve targets and goals.

**Role **R**equirements**:

- Management experience, with proven track record of managing multiple locations
- Bachelor's Degree
- Strong leadership and team management skills
- Retailed experience and ability to organize the employees working schedule
- Strategic thinker
- Ability to analyze data and drive results
- Excellent communication and interpersonal skills
- Strong negotiation skills
- Organizational and problem-solving skills with ability to handle multiple projects
- Fluent in English, and German, French Italian are nice to have

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**
- Annual Leave for Full Time employees
- Defined Contribution pension plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin,

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