Service and Operations Manager

vor 2 Wochen


Zurich, Schweiz AdNovum Vollzeit

**What you're going to do**:
Our Security Solutions business unit consists of around 50 experts who support our clients in a wide range of issues relating to cyber security, identity and access management (IAM) as well as security solutions. This starts with security concepts and architectures and extends to the full management of digital identities as part of projects and integrated services.

Are you familiar with the provisioning of integrated services, their operation, and the necessary tool deployment, and are you also interested in security solutions? Then you've come to the right place We are looking for a Service and Operations Manager to lead our new Operations Center within the Delivery Management division. The following tasks await you:

- Technical lead and further develop our new Operations Center for our security solutions in the area of Identity and Access Management (IAM) to ensure client satisfaction together with our support teams
- Coordinate and continuously improve tool deployment for automation to increase productivity
- Responsible for managing, analyzing, and optimizing relevant support and operational processes to achieve desired quality, service, and security standards
- Monitor and manage the necessary resources to deliver our support and operations services, as well as on-call services
- Define and control relevant KPIs and share responsibility for their achievement
- Supporting the development of support and operation models as well as offers for our clients

**What we're looking for**:

- Diploma in Computer Science Systems Engineering EFZ or comparable background
- Solid experience in the technical management of support and operations organizations for software solutions, preferably in the security environment and in connection with cloud platforms
- Methodological competence in support and operations processes such as ITIL
- Experience in the selection and use of tools, automation techniques and DevOps solution approaches for our services
- High level of empathy, good communication skills and assertiveness
- Service and client-oriented approach, living Agile Leadership principles
- Analytical mindset and quick comprehension skills
- Enjoy working in interdisciplinary teams

**Sharp minds, good vibes**:
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 630 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.

As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together

Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.



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