Relationship Manager Team

vor 3 Wochen

Lausanne, Schweiz Indosuez Wealth Management Vollzeit

Description du poste
- The Sales & Client Management department is charge of building, maintaining and fructifying Azqore’s business. It is constituted by a team that is the main interface with both current clients and potential prospects.
- It is thus at the front line to make Azqore reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value, increasing their satisfaction and building an intimacy.
- Overall, as a Relationship Manager Team, your key focus will be on leading and developing your team, managing client relationships, driving business growth, and ensuring a high level of customer satisfaction.

**MISSIONS & ACTIVITIES**
- Missions
- Oversee and guide a team of relationship managers;
- Ensure client loyalty and satisfaction;
- Develop client relationship.

Activities

**Management**
- Leading and managing a team of relationship managers, providing direction, guidance, and support to achieve team objectives. This includes setting performance targets, conducting regular team meeetings, and fostering a collaborative and positive team culture.

**Business development**
- Ensure communication around Azqore and its news;
- Promote Azqore products and services;
- Identify new business opportunities and collect client needs;
- Organize commercial proposals;
- Contractualise the subscription to new products and services;
- Contribute to events organized by Azqore.

**Client relationship management**
- Be involved in managing key client account personally;
- Measure client satisfaction;
- Follow-up requests and deliveries;
- Lead management meetings;
- Provide personalized service to C-levels;
- Keep abreast of client news.

**Internal coordination**
- Collaborate with other departements, such as marketing, product development, and operations, to ensure effective coordination and alignement in delivering exceptional service to clients;
- Ensure updating of KYC tool;
- Follow-up on contracts and monitor bills payment;
- Ensure compliance with regulatory requirements and internal policies.-
- Poste avec management
Oui
- Niveau d'étude minimum
Bachelor
- Formation / Spécialisation
Bachelor or Master required.
Minimum 5 years of experience in a Relationship Manager position.
- Niveau d'expérience minimum
3 - 5 ans
- Soft skills
**TRANSVERSAL COMPETENCIES**
- Interpersonal skills;
- Team spirit;
- Tenacity;
- Conviction;
- Creativity;
- Excellent writing rigor.
- Outils informatiques
Core Banking knowledge is a plus.
- Langues
French, English
- Entreprise Indosuez Wealth ManagementAzqore est une entreprise internationale spécialisée dans l'externalisation de Systèmes d'Informations et dans le traitement d'opérations bancaires pour les acteurs de la Gestion de Fortune. Issue d'une union inédite entre deux leaders sur leur marché, le groupe Crédit Agricole et Capgemini, l'entreprise gère 200 milliards d'euros au 31.12.20. Depuis près de 30 ans, Azqore accompagne les banques privées dans leurs projets de transformation et de renforcement de leur efficacité opérationnelle. Elle met à leur disposition une plateforme informatique et une gamme complète de services et de produits bancaires digitaux. Elle leur propose aussi de traiter leurs opérations de back office depuis ses deux Hubs, en Suisse et à Singapour. Azqore offre à ses clients une approche unique autour de son « Core Banking » enrichi de logiciels de référence du monde de la Gestion de Fortune et ouvert aux fintech les plus innovantes. Son ADN et son expertise digitale et bancaire éprouvée avec près de 60 migrations de banques réussies depuis 1992 permettent à Azqore d'offrir à ses 30 clients un haut niveau de qualité sur l'ensemble de sa chaîne de valeur. Elle les assure également du respect des meilleurs standards en termes d'innovation, de réglementations et de conformité.

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