Aktuelle Jobs im Zusammenhang mit Guest Experience Maker - CransMontana - Six Senses
-
Guest Experience Maker
vor 3 Monaten
Crans-Montana, Schweiz Six Senses VollzeitNotify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival. Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required. Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels...
-
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Guest Experience Maker Coordinator (GEM), I will assume full responsibility for the efficient operation in the following: Check guest profiles and guest history prior to the guest arrival and be familiar with all the information. Notify concerned departments for guest arrival and ensure that they have the guests’...
-
Guest Service Attendant
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Guest Service Attendant, I will assume full responsibility for the efficient operation in the following: Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards. Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the...
-
Experience Supervisor
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Experience Supervisor, I will assume full responsibility for the efficient operation in the following: Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them. Assists in planning and managing with the Experiences Manager, the successful implementation of departmental and...
-
Engineering Technician
vor 3 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Engineering Technician, I will assume full responsibility for the efficient operation in the following: Carries out maintenance of structural metal fixtures of buildings as per the scheduled maintenance program and preventive maintenance program. Carries out painting maintenance requests when the painter is day off or on...
-
Bellboy / Driver Six Senses Crans Montana
vor 1 Monat
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Bell Host & Luggage Attendant, I will assume full responsibility for the efficient operation in the following: Deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner. Deliver newspapers and messages to guests’ room in a timely and efficient...
-
Bellboy/driver
vor 3 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Bell Host & Luggage Attendant, I will assume full responsibility for the efficient operation in the following: Deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner. Deliver newspapers and messages to guests’ room in a timely and efficient...
-
Spa Therapist
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Spa Therapist, I will assume full responsibility for the efficient operation in the following: Have thorough knowledge and able to perform spa menu face and body treatments as per Six Senses Spas standards. Make sure treatment rooms always have enough supplies as per standards. Request and log stock of supplies necessary...
-
Expérience Runner
vor 3 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Experience Runner, I will assume full responsibility for the efficient operation in the following: Communicates between, organizer, supervisor, guide, and confidant to all hosts within the department. Conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high...
-
Administrative Assistant
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Administrative Assistant / Quality Executive I will assume full responsibility for the efficient operation in the following: Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Operate office equipment. Compose, type, and distribute meeting notes,...
-
Spa Therapist Six Senses Crans Montana
vor 3 Wochen
Crans-Montana, Schweiz Six Senses Vollzeit**_Operational Ownership_** In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. My...
-
Bellboy Supervisor
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Bellboy Supervisor, I will assume full responsibility for the efficient operation in the following: Review arrivals and departures to plan for the next day’s activities. Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups. Implement and maintain guest recognition...
-
Assistant Gem Manager
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**The duties and responsibilities will include**: Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed...
-
Night Manager
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Night Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards. The duties and responsibilities will include: Have a thorough knowledge of all facilities and services offered by the hotel including...
-
Hotel Driver Six Senses Crans Montana
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Driver, I will assume full responsibility for the efficient operation in the following: Deliver and pick-up guest, host or requested items according to the standards and procedures in a timely and efficient manner. Ensure proper transfer of guests when requested and escort guests accordingly throughout the resort. Load...
-
Public Area Attendant
vor 3 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Public Area Attendant, I will assume full responsibility for the efficient operation in the following: Ensure the cleanliness and perfection of the guest areas of the resort, offices and other cleaning duties as assigned. Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping...
-
Reservations Agent
vor 4 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Reservation Host, I will assume full responsibility for the efficient operation in the following: Run daily reports for Reservation department, operational departments, Sales & Marketing. Assist in all allocation of rooms. Check and handle for special requests and hard blocking rooms as needed. Contact guests or travel...
-
Painter
vor 3 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Duties and Responsibilities** As Painter, I will assume full responsibility for the efficient operation in the following: - Carries out painting works program. - Carries out painting maintenance requests & preventive maintenance programs. - Fills nail holes, cracks, and joints with caulk, putty, plaster, or other fillers using a caulking gun or a putty...
-
Spa Supervisor Six Senses Crans Montana
Vor 2 Tagen
Crans-Montana, Schweiz Six Senses VollzeitIn this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget. I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an...
-
Sommelier
vor 3 Monaten
Crans-Montana, Schweiz Six Senses Vollzeit**Responsibilities**: As Sommelier, I will assume full responsibility for the efficient operation in the following: - Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. - Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with...
Guest Experience Maker
vor 4 Monaten
**Duties and Responsibilities**
As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:
Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
Offer welcome drink and cold towel on arrival.
Escort guests accordingly throughout the resort.
Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
Knowledge of fire & safety procedures and exits.
Upsell all resort, spa, LIFE and restaurant facilities.
Ensure all equipment of the department is kept clean and in good working condition.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
**Qualifications**
To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
Fluent in English and French are preferred.
EU passport holder and / or Swiss citizen
The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Crans-Montana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Crans-Montana is an equal opportunity employer. This policy applies to all terms and conditions of employment.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say.
A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin...
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
