Bellboy Supervisor

**Duties and Responsibilities**

As Bellboy Supervisor, I will assume full responsibility for the efficient operation in the following:
Review arrivals and departures to plan for the next day’s activities.

Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.

Implement and maintain guest recognition program.

Assist in scheduling, training and providing feedback to Bell team.

Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.

Maintain efficient administration within the department preparing and submitting operational reports on time.

Ensure all equipment of the department is kept clean and in good working condition.

Ensure Bell team deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner. Maintain proper records of all actions.

Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

**Qualifications**

To execute the position of Bellboy Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I possess a valid driving license with good standing driving record. I have the confidence and experience in handling golf cart/buggy.

Fluent in English; I understand that French is preferred.

The above is intended to provide an overview of the role and responsibilities for a Bell Host and Luggage Attendant at Six Senses Crans-Montana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Crans-Montana is an equal opportunity employer. This policy applies to all terms and conditions of employment.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

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