Store Operations Manager Prada Switzerland

Vor 4 Tagen

Lugano, Schweiz Prada Vollzeit

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

**JOB PURPOSE**

To support and to coordinate the operational activities related to the Prada stores of Switzerland, according to the Corporate guidelines and policies/procedures, ensuring efficiency in the handling of goods, the care of the product, the timely and smoothly management of the stores’ back of house needs.

**RESPONSIBILITIES**
- Ensure the implementation of all stockroom management procedures in line with Corporate guidelines and with the Store Operation Manual, supervising them at all time.
- Train the Store Managers and the Stockroom Managers in relation to procedures and updates, making sure that they are fully adopted and respected.
- Control the implementation of “rules and procedures during the Sales” following Corporate guidelines and the laws in force, supervising also through regular on site visits.
- Ensure the cross-functional communication among all departments involved (Retail Operations, Retail Merchandising, Visual Merchandising and Event Team) in the support to stores, as well as the communication with the HQ Store Operations structure Store Services.
- Follow all the activities needed during the Store Openings, supporting in all the involved functions (Retail Merchandising dept., Visual Merchandising dept., etc.).
- Ensure correct and efficient handling of all the store needs with regard to Logistics, Transportation, Administration, Security, Facility Maintenance, Engineering and IT (in case of possible SAP or POS malfunctions).
- Supervise the preparation of packaging and stationery orders for each boutique
- Supervise the seasonal order for Fashion and Technical Uniforms to the Headquarters, based on guidelines and on local needs.
- Support the implementation and adaptation of new HQ/local retail projects to the relevant areas.
- Supervise the receiving and the management of the Visual Merchandiser Display Objects.
- Maintain contacts and relationships with the external providers, Inventory and store stockrooms management.
- Control the management of the “cycle count”.
- Ensure the planning, the management and the control over all activities linked to End of season stock-taking of finished product and display objects, producing a relevant report in collaboration with the personnel responsible.
- Ensure the planning, management and control over the activities linked to stocktaking in the External warehouse.
- Support the Store Managers and Stock Managers in the definitions of the layout of the stock rooms in collaboration with the technical office, positioning of goods in warehouses and optimization of spaces for stock both in the BOH and on the selling floor areas (drawers, cabinets), definition of the Special Areas both in the BOH and on the selling area.
- Control the stocks and KPI Operations (stolen, negatives, special stocks, transfers between stores, etc.) and to guarantee the sending of reports to the HQ.

**KNOWLEDGE AND SKILLS**

7+ years of experience in a similar role within a Retail or Customer-driven environment, preferably in the luxury

Proven performance in training, coaching, empowering and developing high performance teams

Strong organizational skills, multi-tasking and prioritizing capabilities

Project management, planning and facilitation skills

Excellent verbal and written communication

SAP Retail expertise is crucial

Good knowledge of English and Italian required, other languages desirable

Up to 70 - 80% travel required

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