Customer Success Manager

vor 4 Wochen

St Gallen, Schweiz Frontify AG Vollzeit

**Your New Company**
- We’re creating a home where all brands can thrive. A place where everyone (yep, everyone) is a part of building beloved brands. Today, Frontify is empowering thousands of different-sized companies around the world, including Lufthansa, KIA, Vodafone, Maersk, and Allianz.

Frontify is a scaleup company with over 275 employees and growing. We’re an international team - with our headquarters in St. Gallen, Switzerland; a growing team in the US; and colleagues working remotely from all over Europe. Frontify is built on a collaborative culture of experimentation, trust, and transparency. We believe in being happy and fulfilled at work, and let our personalities shine through everything we do. Does this sound like the place for you? Then read on.

**Your Team**
- This international team is made up of a strategic and driven bunch who have a diverse skill set in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising or guiding them on the latest feature, they will be outdoors — hiking, skateboarding, or even sailing.

**Your Mission**
- You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of customers within the Central Europe market - and maybe even beyond. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that contribute to our fast-growing business.

**Your Story**:

- ** You’re able to work remotely as long as you’re located in Switzerland or Germany** - though, it'd be great if you'd feel comfortable coming to the office every now and again.
- You're a natural at onboarding, proactively increasing product adaptation, customer engagement, and satisfaction.
- You have 3+ years of experience in Customer Success, Account Management, or Business Development.
- You’re fluent in German and proficient in English.
- You understand the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and more.
- You have impressive communication skills, and you can build trustful relationships (both internally and customer-facing).
- You feel comfortable in the tech space and have a talent for automation.
- Your friends would describe you as authentic, honest, intrinsically motivated, and responsible.

LI-Hybrid

**Goodies**
- Frontify is more than a dynamic company with plenty of opportunities to build a collective future. It’s a vibrant, united community that’ll support you as you strike out on your journey. Our office is pretty great (we can’t wait to show you), although, it’s our culture of innovation, learning, freedom, and happiness that we're excited to share with you. Our word only counts for so much - start the conversation.

**Next steps**

**1) Send us your CV and answer some questions**:You’ll hear back from us within a week.

**2) Virtual call with the Recruiter**:You’ll meet the Talent team to discuss Frontify, the role, and you - your passions, your skills, you.

**3) Virtually meet the team**:You’ll meet your new team over a few calls. You’ll discuss the role, showcase your skills through your answers or a case study (or both), and get a feel for the brand new journey that’s awaiting you.

**4) Join us**:If all goes well, you’ll join Frontify’s journey soon.

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