Service Quality Assurance Manager

vor 6 Monaten

Fribourg, Schweiz Sonova AG Vollzeit

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Sennheiser, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

As Service Quality Assurance Manager, you will ensure compliance with procedures and regulations in the aftersales service and repair processes.
This role can be filled in either Alicante (Spain) or Wellington (UK). Nevertheless, we encourage applicants from around the globe to apply, if they are willing to relocate.

Your tasks

Develop and implement quality assurance and document control activities to ensure compliance with global and internal procedures and international regulations in the aftersales service and repair process
Implement meaningful service Key Performance Indicators (KPIs) to measure the effectiveness of processes
Perform quality assurance trainings for service people (e.g. traceability)
Provide oversight and communicate relevant information and actions to be implemented from Quality Assurance, Reliability, Manufacturing Engineering, and Operations to Sonova Service Centers and service order entry sites to ensure prompt resolution of quality issues and other related product and process concerns
Ensure the establishment and rollout of quality assurance best practices across service sites, encouraging harmonization where possible
Actively drive quality assurance activities for service, support required service verifications and validations activities, process and equipment validations, and the creation of service manuals
Act as a trusted partner for quality assurance activities, support/lead corrective, and preventive actions, managing change, providing support for non-conformities, conducting internal audits, and supporting external audits related to quality aspects of production, including design transfer activities
Support complaint handling team with service complaints
Support layered process audit program as required

**Profile**:
University degree in Engineering, Science, Quality and/or a related field of study
4+ years of experience in a medical device manufacturing environment in a quality-related role
Knowledge of ISO 13485, ISO 9001, MDR 2017/745, 21 CFR 820, MDSAP
Ability to understand, interpret and explain complex device quality regulations to non-experts
Familiarity with navigating in changing environments, resilience to resistance, and strong influencing skills
Combination of strong technical background and business acumen
Excellent interpersonal, communication and stakeholder management skills
Proficiency in English, ensuring seamless communication within a diverse, global environment
Good knowledge of the MS Office toolkit

**Offer**:
We can offer you a new challenge, with interesting tasks and much more - including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%.

Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
+41 58 928 01 01

  • Senior Quality Assurance Manager

    Vor 2 Tagen

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    Company Overview:InnoMedica is a dynamic and innovative company that values excellence in quality assurance. We are seeking an experienced Senior Quality Assurance Manager to join our team.Job Description:The Senior Quality Assurance Manager will be responsible for maintaining and expanding the pharmaceutical quality system, ensuring compliance with Swiss...

  • Operational Manager Quality Assurance Specialist

    vor 4 Wochen

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    Quality Assurance Operations ManagerAs a key member of the Quality Assurance team at InnoMedica, you will play a crucial role in maintaining and expanding our pharmaceutical quality system. Your focus will be on ensuring compliance with Swiss and European GMP guidelines.Key Responsibilities:Management of GMP documentation and ensuring compliance with...

  • Pharmaceutical Quality Assurance Specialist

    vor 2 Wochen

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    About InnoMedicaInnoMedica is a dynamic start-up company in the pharmaceutical industry, dedicated to delivering high-quality products and services.Job OverviewWe are seeking an experienced Pharmaceutical Quality Assurance Specialist to join our team. This role involves maintaining and expanding our pharmaceutical quality system, ensuring compliance with GMP...

  • Pharmaceutical Quality Assurance Specialist

    vor 4 Wochen

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    Quality Assurance in the Pharmaceuticals IndustryAs a member of our Quality Assurance team, you will be responsible for maintaining and expanding our pharmaceutical quality system. This includes ensuring compliance with Good Manufacturing Practice (GMP) guidelines, which guarantee the quality of our manufactured products.Main ResponsibilitiesManagement of...

  • Manager Quality Pall Sarl

    vor 6 Monaten

    Fribourg, Schweiz Pall Vollzeit

    Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Are you looking to use your knowledge and experience to help continual improvement of processes and enhance the...

  • Quality Assurance Specialist

    vor 3 Wochen

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    Key Responsibilities:• Maintain and expand the pharmaceutical quality system, ensuring compliance with GMP guidelines.• Manage deviations, change requests, corrective actions, and preventive actions.• Review equipment qualifications, batch documentations, and product release preparations for clinical studies.• Plan and coordinate projects,...

  • Quality Assurance Specialist for Pharmaceutical Compliance

    Vor 2 Tagen

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    Company Overview: InnoMedica is an innovative start-up company in the pharmaceutical industry.We are seeking a highly motivated Quality Assurance Specialist to join our team. As a member of our Quality Assurance (QA) department, you will be responsible for ensuring compliance with Good Manufacturing Practice (GMP) guidelines and maintaining the quality of...

  • Supplier Quality Manager

    vor 6 Monaten

    Fribourg, Schweiz EM Microelectronic-Marin Ltd Vollzeit

    **Job description**: EM suppliers’ quality management directly impacts effectiveness and efficiency of the following activities: SCAR process management, suppliers’ selection and qualification, process change management, suppliers’ performance monitoring and continuous improvement plan, critical suppliers focus, global quality performance evaluation...

  • Technical QA Manager

    vor 5 Monaten

    Fribourg, Schweiz ITech Consult Vollzeit

    **Project**: For our client, a big pharmaceutical company in Basel we are looking for Technical QA Manager (M/F/d). **Background**: **Tasks & Responsibilities**: - Running, maintaining and continuously improving Qualification/Validation activities including Computerized System Validation (CSV) as well as QS (quality systems) within IMP Quality Operation...

  • Quality Intern

    Vor 6 Tagen

    Fribourg, Schweiz Bcomp Ltd. Vollzeit

    **Position Overview**: To strengthen its Quality team and collaborate with all the other departments, Bcomp is looking for a **Quality Intern.** Depending on the profile, different improvement projects can be offered (system quality, operational quality, supplier quality, project quality, etc.) **Main Tasks and Responsibilities**: - Provide support for...

  • Quality System Intern

    vor 6 Monaten

    Fribourg, Schweiz Bcomp Ltd. Vollzeit

    **Position Overview**: To support the company’s current hyper-growth phase and further boost its market entry into large-scale Automotive, Bcomp is looking for a Quality system intern. The person will be a part of the quality team and interact closely with internal and external stakeholders connected to the quality management system. The position offers...

  • Operational Procurement Manager

    vor 5 Monaten

    Fribourg, Schweiz SR Technics Vollzeit

    Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our...

  • Pharmaceutical Quality Assurance Specialist

    vor 17 Stunden

    Marly (Fribourg), Schweiz InnoMedica Vollzeit

    As a key member of the InnoMedica team, you will play a crucial role in maintaining and enhancing our pharmaceutical quality system. Your focus will be on ensuring compliance with GMP guidelines to guarantee the highest quality of manufactured products.Your responsibilities include:• Managing deviations, change requests, corrective actions, and preventive...

  • Subcontractor Project Manager

    vor 13 Stunden

    Fribourg, Schweiz Otis SA Vollzeit

    Job DescriptionAs Otis Elevators' Subcontracting Manager, your role is crucial to ensure the successful management of subcontracted services on our elevator projects.You will be the owner of the subcontracting process and will develop and supervise the entire subcontracting process, from supplier selection and contract negotiation to quality assurance and...

  • Service Manager

    vor 6 Monaten

    Fribourg, Schweiz UBS Vollzeit

    Schweiz - Zürich - Operations - Personal & Corporate Banking **Automatischer Stellencode** - 287717BR **Stadt** - Zürich **Job-Typ** - Vollzeit, Teilzeit **Die Rolle** - Kennst du dich im Schweizer Hypothekargeschäft aus? Hast du ein Flair für Operations und prozessbezogene Tätigkeiten? Wenn du zusätzlich über ausgeprägte analytische und...

  • Conseiller/ère en Assurance Dans La

    vor 4 Wochen

    Fribourg, Schweiz Visana Vollzeit

    80-100% - Entrée le 1er janvier 2025 ou à convenir - Vente / Service à la clientèle - Fribourg, Avenue de la Gare 14- (Calculer le trajet)À notre sujet Avec près de 850'000 clients privés, Visana fait partie des plus importants assureurs-maladie de Suisse. Basée à Berne, Visana offre une gamme étendue de produits à sa clientèle à travers toute...

  • Freelance Quality Control Inspector

    vor 6 Monaten

    Fribourg, Schweiz Inter Q&A Services Ltda Vollzeit

    Inter Q&A Services is a multinational company headquartered in Portugal, Europe. We operate internationally in the areas of auditing, inspection, verification, testing and technical analysis of inputs and products. With employees located in several countries, we offer a network of highly qualified inspectors and quality auditors to work in various industrial...

  • Subcontractor Project Manager

    vor 6 Stunden

    Fribourg, Schweiz Otis Vollzeit

    Date Posted: 2024-11-28 Country: Switzerland Location: Route de Moncor 12, 1701 Fribourg, Switzerland Job Description As Otis Elevators' Subcontracting Manager, your role is crucial to ensure the successful management of subcontracted services on our elevator projects. You will be the owner of the subcontracting process and will develop and supervise...

  • Conseiller en Assurance

    vor 2 Monaten

    Fribourg, Schweiz SWICA Gesundheitsorganisation Vollzeit

    **Conseiller en assurance (tous)**: **80-100% à Fribourg**: La qualité n'est pas le fruit du hasard, mais de l'action de vos 2000 collègues très bien formées et formés qui voient la santé dans son ensemble comme une prestation de service aux personnes. Vous pouvez leur faire confiance, ce sont des professionnelles et professionnels tout comme vous....

  • Conseiller en Assurances Fribourg

    vor 2 Monaten

    Fribourg, Schweiz ROCKEN Vollzeit

    **Lohn - 90'000 - 110'000**: Unser ROCKEN Partner bietet Ihnen eine neutrale und integrale Finanz - und Versicherungsberatung. Das Unternehmen beschäftigt derzeit über 50 Mitarbeitende an mehreren Standorten in der Schweiz. Arbeitnehmer profitieren von attraktiven Marktlöhnen sowie Lohnsystemen und Förderung sowie Unterstützung in der...