Global Head of After Sales

vor 2 Wochen


Schweiz Manpower Vollzeit

My client is an international company and is the leading manufacturer of precision medical devices for dental, orthopedics and urology.

We are looking
**for a Global of After Sales.**

**Your profile** The tasks are**:

- Define and implement the appropriate business and after sales - first level strategies for ensuring a satisfied clientele and increased returns.
- Prepare and follow up on the budget for the department including CAPEX - OPEX.
- Report relevant information to the management. Train, motivate, and lead after sales teams to achieve set objectives and targets.
- Deploy a continuous improvement philosophy: Identify gaps to improve the quality of repair centers and after-sales services.
- Support product phase-in projects by deploying the right maintenance strategy and preparing all the technical documentation, training the network.
- Monitor contract details to notify clients of pending expiration and help process renewal.
- Organize promotional and marketing campaigns to create awareness and product publicity.
- Supervise the operations of after sales teams to ensure set KPI targets.
- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.
- Develop and optimize support and service processes, tools, and systems.
- Determine the process and system changes that are needed to execute your projects and proactively improve and document the business processes.

**Specific competencies**:

- More than 10 years in a similar role.
- Certified Project Manager a plus.
- Proven Track record in Project Management for product development within preferably Med Tech or Pharmaceutical industries (other high-quality industries acceptable).
- Solid knowledge and experience in Risk Management.
- Excellent communication skills, comfortable in public speaking.
- High degree of entrepreneurial and customer-oriented mind-set with a predominant sense of commitment.
- Fluent in French and English.
- German speaking is an advantage.



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