Agent Help Desk

Vor 4 Tagen


Fribourg, Schweiz Cisel Informatique SA Vollzeit

CISEL Informatique SA, fort de 50 années de présence locale en Suisse romande et d'un effectif de plus de 80 collaborateurs, compte parmi les leaders de l'ingénierie des systèmes informatiques et des solutions Cloud pour PME/PMI.

Pour renforcer nos équipes sur notre site de Matran, nous recherchons un(e)
**Agent Help Desk (H / F)**

**Missions**
Fournir un support efficace de 1er niveau sur les solutions mises en place en suivant les processus ITIL
- Enrichir la base de connaissance
**Compétences / Certifications requises**
- Connaissances et expérience de fonctionnement d'un outil ITSM
- Connaissances et expérience du support avec Windows 10
- Expérience Office 365 et/ou certification
- Certification ITIL Foundation, ou expérience reconnue
**Profil**
- Vous êtes titulaire d'un CFC d'informaticien ou d'un diplôme d'une ET en informatique
- Votre sens du contact vous permet d'être à l'écoute du client
- Vous êtes rigoureux, réactif et savez gérer les priorités
- Vous maîtrisez la langue française ou allemande, avec de très bonnes connaissances de l'autre langue


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