Reservation Agent
vor 1 Woche
With a privileged location on the shores of Lake Geneva and a breathtaking view of the famous jet d'eau and Mont Blanc, the Hotel d'Angleterre elegantly combines British charm with legendary Swiss hospitality. An ideal blend of understated sophistication with a passion for service, this boutique hotel offers guests 45 uniquely decorated rooms and suites, all with exquisite artwork and furnishings. Inviting guests to enjoy delicious international cuisine in the Windows Restaurant, as well as cocktails at our famous Leopard Bar and Cigar Lounge.
Main duties:
- Respect all procedures for recording reservations, confirmations, and cancellations, as well as all procedures of the computer system in force.
- Provide a warm and personalized telephone greeting.
- Identify potential new clients and communicate information to the appropriate department.
- Propose an offer adapted to the customer's request while answering the sales process and instructions of the hotel.
- Ensure customer follow-ups.
- Control reservations and options in the PMS.
- Act as a sales representative for the entire hotel, suggest the hotel's services as much as possible (restaurant, meeting rooms, etc...).
- Check weekly the reservations of the coming week (notes, traces, characteristics, etc.).
- Assist and replace the Revenue & Reservation Manager during his/her absences.
- May be required to participate in client parties/cocktails and tours of the hotel.
Prerequisites:
- Fluent in French and in English, oral and written expression. Mastering a third foreign language is highly desirable.
- Experience in the luxury hotel industry, of 1 or 2 years minimum.
- Communicator, good listener and detail oriented.
- Open-minded, positive and autonomous.
Occupancy rate: 80 %
Working time: week-end and week
INDHOTEL
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