Freelance Customer Service Representative

vor 16 Stunden

Zurich, Schweiz United Call Centers Kft Vollzeit

**_United Call Centers_** _is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German speaking CSRs for our international remote team._
- Currently we are looking for talented individuals to join in on our expanding Shared-Green Mobility project._

Also please provide a short (4-5 minute) **voice recording in German**, where you introduce yourself and explain why you would like to work with us.

**Job responsibilities**:

- Help with any additional administrative tasks on campaign
- Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
- Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
- Being on time and available for given shifts
- Participation on all required training
- Substitution of other agents if needed
- Giving immediate feedback in case of any difficulties or issues with the used program

**Agent Requirements**:

- Atleast C1 German and C1 English language skills. ( Please be ready to provide certification of your language level or you will be required to take our tests to verify your knowledge.)
- 1 year experience in call/service center in a similar role
- Excellent written and spoken communication skills
- Good organization and problem solving skills

**Work Environment Requirements**:

- Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Computer or Laptop with Windows operating system (Windows 8 or above)
- Broadband internet connection (mobile internet is not good enough to manage calls)

**Our offer**:

- 10 EUR/hour, paid monthly. We pay during the first ten working days of the month following the worked month
- Remote work
- Flexible schedule

**Job Types**: Full-time, Freelance

**Salary**: CHF10.00 per hour

Schedule:

- 8 Hour Shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends

COVID-19 considerations:
Home-office / remote work

**Experience**:

- Call Center/Customer Service: 1 year (required)

**Language**:

- German (required)
- English (required)

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