Rider Engagement Associate

Smood is also synonymous with a diverse, dynamic and open corporate culture. At Smood, you will be encouraged and challenged to show your full potential.

To strengthen our Operations team, we are looking for a:
"Rider Engagement Associate on a 100% permanent basis.

The Rider Engagement Associate is responsible for communication with Smood's employed riders across 20+ cities. This role aims to keep the fleet informed of the latest changes and company priorities so that the riders feel part of a team and have all the information they need. The aim is also to gather feedback from drivers across the cities, and translate this into improvements for them. The person in this role will also travel to the different cities to interact with the fleet in order to better understand the issues of the drivers. This position reports to the Operations Lead.

Responsibilities (non-exhaustive list):

- Ownership over the rider content calendar & ongoing rider content generation (including visual & tonality guides, content pillars with themes & topics)
- Lead the content distribution across different owned and earned channels
- Monitoring of technological, organisational and process changes in the company, then synthesis and communication with the fleet.
- Visiting cities and meeting delivery people
- Organisation of meeting events between delivery personnel and office staff
- Establishment of an employee satisfaction metric, reporting of the situation per city to management, synthesis and feedback.
- Develop training for delivery drivers

**Requirements**:

- Minimum 2 years of professional experience in communications or marketing, preferentially with CRM and Marketing automation experience
- Fluency in French and English required, German and/or Italian a plus
- Excellent oral and written communication skills
- Outgoing, sociable person with great empathy and ability to listen to people
- Initiative and creativity
- High degree of autonomy
- Experience in a startup / tech company preferred

**Benefits**
What Smood offers:

- A versatile and diversified activity
- A position with high impact and responsibility
- A dynamic and motivated team
- High-performance and innovative IT tools
- Competitive remuneration
- The opportunity to be a part of a very entrepreneurial and innovative organisation. Smood is an incredibly fast-paced working environment that will never get boring. We challenge ideas, not people. We firmly believe in promoting the best ideas, regardless of titles and hierarchy.
- Varied and interesting projects and the chance to take over true responsibility
- Attractive working atmosphere in a committed, dynamic and team-focused company

Mandatory Questions:

- Application is not a remote position. Are you able to work in the office located in Geneva?
- If foreign, do you already possess the required work permits for Switzerland? Please state the permit type.
- Please provide your salary expectations
- Please provide your availability