Xd Labs Service Designer

Vor 4 Tagen

Zürich ZH, Schweiz Takeda Pharmaceutical Vollzeit

**_ OBJECTIVES/PURPOSE _**

Takeda is on a journey to becoming a design-driven organization. To deliver on our goal to become the world’s most trusted digital biopharmaceutical company, Service Design will play a critical role.

You will work in close partnership with teams across Takeda, will be a leading member of the XD labs team, assisting in organizing and communicating with Takeda’s Leadership Team to ensure effective visibility and engagement within the CTO organization.

You will use service design and design thinking techniques to improve the clarity of product roadmaps, processes or Business challenges, help teams ideate novel solutions, and introduce new ways of working.

In this role, you will help plan and facilitate design workshops (Sprints) projects for a global set of business partners and stakeholders across Takeda and drive Design operations. We work across the organization to bring a human-centered design approach to some of Takeda’s most challenging areas with a specific emphasis on Target digital Product profile and qualitative user research.

**_ ACCOUNTABILITIES _**
- Supporting the planning and facilitation of Innovation Workshop and Sprints for a variety of initiatives within the Chief Technology Officer and broader Takeda organisation in the Digital Product excellence team with emphasis on TDPP and digital Product development.
- Participating and driving user research efforts to understand customer needs and being embedded within Product teams to drive Design efforts.
- Collaborating with program leads and internal stakeholders to drive innovation initiatives and projects in an agile manner.
- Preparing for workshops and sprints in advance, which includes identifying any research requirements, agenda planning, selecting appropriate methods, readying participants for the session and handling all logístical aspects.
- Summarizing workshop content in appropriate format, such as PPTX presentations or other for executive level presentation and sharing it back to participants and other stakeholders.
- Supporting stakeholder management and building relationships with our business partners and technologists.
- Offering guidance on Design Thinking, Innovation, and agile management within DD&T and across the broader organization.
- Train teams in design thinking, future thinking, human-centered design and other innovation methodologies.
- Discovering new communication channels and creative opportunities (such as video creation, Idea Platforms screening, and others) to introduce fresh insights and enhance visibility of XD Labs within the organization.
- Co-leading and coordinating Design Operations, planning and logistics for an internal design capability.

**_ DIMENSIONS AND ASPECTS _**

**Technical/Functional (Line) Expertise**
- A minimum of 5 years of expertise in service design, design strategy, human-centred design, design thinking training, workshops, projects, and agile project management.
- Extensive experience in quantitative and qualitative user research.
- Innovative thinker with an ability to challenge status quo with diplomacy and exploring new ways of working that are aligned to business strategy.
- Ability to influence others to support new ways of working. Skilled and curious listener. Brings others along the change journey.
- A dedicated user champion, empathetic observer, effective communicator, and experienced individual who thrives at combining technology, business, user experience, and design.
- Deep understanding of emerging technologies and innovation trends in different industries
- Capable of collaborating with international cross-functional teams within a complex Matrix organisation.
- Familiarity with Figma and video editing skills a plus

**Leadership**
- Strong and effective leadership, self-management, time management and project/program management skills.
- Proficient analytical and strategic thinking and problem-solving skills, strong business acumen and ability to understand and address business requirements.
- Ability to effectively communicate and influence others across all levels of the organization to drive transformational change and new ways of working.
- Collaborative team player with a strong ability to find solutions collectively with the team, fostering a culture of teamwork and innovation.
- Highly customer-oriented with exceptional organizational skills, coupled with a creative and out-of-the-box thinking mindset.
- Possesses an enthusiastic and motivating personality to inspire others.
- Provide strong people leadership by inspiring, developing, and empowering team members to achieve their full potential and contribute effectively to the organization’s objectives.

**Innovation**
- Ability to think outside the box and come up with unique solutions to challenges.
- Proficiency in identifying issues, analyzing root causes, and developing innovative solutions.
- Capacity to embrace change and adjust strategies to meet evolving needs.
- Sk

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