Service Designer in Digital Transformation
vor 1 Woche
Takeda is a global biopharmaceutical company on a mission to deliver better health and a brighter future to patients worldwide. We are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs.
We are seeking an experienced Service Designer to join our XD Labs team, based in Zurich, Switzerland. This role will play a critical part in driving our design-driven organization strategy, working closely with teams across Takeda to ensure effective visibility and engagement within the CTO organization.
The successful candidate will have a minimum of 5 years of experience in service design, design strategy, human-centered design, and design thinking training. They will be responsible for planning and facilitating design workshops and sprints, including agenda planning, selecting appropriate methods, and handling all logistical aspects.
Key Responsibilities:
- Supporting the planning and facilitation of innovation workshops and sprints for various initiatives within the Chief Technology Officer and broader Takeda organization.
- Collaborating with program leads and internal stakeholders to drive innovation initiatives and projects in an agile manner.
- Preparing for workshops and sprints in advance, identifying research requirements, agenda planning, selecting appropriate methods, readying participants for the session, and handling all logistical aspects.
- Summarizing workshop content in an appropriate format, such as PPTX presentations or others, for executive-level sharing and feedback.
Requirements:
- Minimum 5 years of expertise in service design, design strategy, human-centered design, design thinking training, workshops, projects, and agile project management.
- Innovative thinker with diplomacy and ability to challenge status quo while exploring new ways of working aligned to business strategy.
- Ability to influence others to support new ways of working.
- Skilled and curious listener who brings others along the change journey.
This role offers a competitive salary of approximately €80,000 - €110,000 per year, depending on experience, plus additional benefits such as health insurance, pension plan, and professional development opportunities.
At Takeda, we value diversity, equality, and inclusion and are committed to creating a workplace where everyone feels valued and empowered to reach their full potential. If you are a motivated and experienced service designer looking for a new challenge, please submit your application.
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